Memorial Hermann Texas Medical Center Emergency Room

"Absolutely horrible experience as the family of a patient experiencing a mental health crisis who was admitted to the ER. Would give the hospital one star if it weren’t for the extremely kind nurses that took care of my family member. However, in terms of the experience as the family of someone going through a crisis, it couldn’t have been worse. The receptionist, Diane when I and other family members called was extremely rude and would either hang up on us or transfer us to numbers that would ring endlessly for over an hour before the call would be dropped. Even after expressing that I had medical power of attorney and would like to speak to the social worker/treatment team, I didn’t once receive a call or any communications from the social worker or treatment team assigned to my family member’s case over the course of 48 hours. The transfer center lied to one of my family members as to the reason why the patient was denied transfer to another facility, thus we intend to file an EMTALA claim against both Memorial Hermann and Methodist, the hospital that denied the referral. They kept my family member in a bed in the hallway for over 48 hours instead of promptly transferring them to the appropriate facility. Re: the request to submit feedback - I already did at the same time that I posted this review."

"Came in around 2:25pm on 6/24/24 it’s now 9:25pm sitting in the waiting room. Can’t believe I pay a considerable amount from my paycheck for this service. Time to consider retiring abroad. Received feedback, waiting 8 hrs is acceptable for Memorial Hermann, they only provided a doctor when I said I’m leaving the hospital! If policing themselves is considered care then I will look elsewhere!!"

"I went to visit my brother who was life-flighted in for a cardiac arrest at 3 am. This is the most rundown hospital I have ever been to. The security guards were nice, but the front desk staff was rude. When I approached them to ask about my brother, they responded with eye rolls and bad attitudes. I felt unwelcome, as if I was bothering them. It seemed like they had no interest in helping anyone and only wanted to do the bare minimum. The men's bathroom was absolutely disgusting with no toilet paper and urine and feces on the floor. It was truly an eye-opening experience. They even forcibly removed three people from the emergency room, with security yanking them out because they were homeless individuals. If you are a woman, I highly recommend not visiting this ER without a male companion as it is not safe. If the staff is unhappy with their jobs, they should consider finding employment where they can be happier. The ER staff seemed to be dismissive and inconsiderate towards everyone who walked through the doors. I urge you not to rely on my review alone, but to visit this ER yourself and see how they treat people, especially if you are a person of color. I personally will never return to this ER unless it is absolutely necessary."

"Recently, I suffered a complex migraine. I drove from kingsville texas to this facility due to its affiliation with my UTHealth physicians. I had so many new symptoms and I was genuinely overwhelmingly concerned. Below, is my reflection of the awful experience. I post in hope that PERHAPS a hospital administrator will make contact with me. All other emails requesting this have been ignored. The night-time receptionist was awful! I called twice on my way in. It was a 3 hour trip. She was rude each time. Because there are multiple facilities with a similar title, and my husband having called one, I wanted to ensure that I was driving to the correct hospital. My 1st call (I was near Robstown) at around 2 am, to inquire about this was answered rudely stating ma'am I can not tell you to come in or not...etc etc. My mistake for calling to ask an insurance question of this medical facility. I continued driving. For a couple of hours. As I got closer I began to feel anxious not knowing if my future doctor was affiliated with this facility. Again I called asking about procedures and location. Again I was met with condescension and frankly escalation due to the SAME woman's words and inappropriate reaction to my request. Once I found the buildings, and having filled each and every turn as dictated via Google maps, I made one wrong turn. So in a medical crisis, knowing I'm frustrated, I pulled over. I looked up and around and saw a white male security officer. His hair was very light. Auburn. He looked at me. Repeatedly. At first I smiled. Hoping he would perhaps engage in his work. He did not. I began looking for a door and count not figure out how to walk to him. I waved. A couple of times. His side glances and staring continued. At this point, after having realized he was purposefully ignoring me, embarrassed I pulled away and made one last attempt to call in and ask for help to get inside of the building my navigation says I am near. Unfortunately, the SAME WOMAN ANSWERED THE PHONE. I explained situation through my tears. She became frustrated and asked me so utterly condescendingly "ma'am are you following an app. You just follow the sign that says..." I hung up on her. Because I did not want her to lose her job as I assume her unkindness would continue as I would soon find out once I was "in the back". After regaining my willpower, finally, I navigated myself there. Waited for the night shift to leave, then went in. Once in, they were ok. The front desk receptionist was kind and patient. The wait was short. However, if you mention the word chest and pain in the same sentence, they activate a protocol for heart attack. The nurse was a bold type of rude rude id never ibserved in the medical setting. Moving my body around as though she hated her job, being rough with the leads and attaching them. I didn't know what was going on. I was literally in a medical emergency neroligically not via my cardiovascular system, as I initially communicated. She later asked me to expose my chest with the curtain wide open. Then, when I asked for her to close it, I was met with attitude and a curtain snatch, which left me feeling like asking for privacy for my breasts were too much. Once in the room, the awful continued. I used the restroom and got walked in on. Shortly thereafter, the employee was laughing and joking loudy in the hallway, about how she could not care less. She does it all the time. Dehumanizing, if you ask me. Later, I asked for help getting my medical binder out of my bag from a security guard (no medical staff in the hallway.) He looked at someone sitting behind a desk and said "she has her belongings?" Insinuating it were not standard to have "belongings" with you at the emergency room. I said never mind with obvious confusion about what had just happened. After assessment for heart attack (which I did not go in for), I was quickly dismissed and drove myself another several more hours home. This emergency department is not one I'd return to, or send any family member or friend to. Ever. Do better."

"Waited in the ER waiting room for 4 hours. Not one person asked about or checked on my sick child. The staff was rude. They take their precious time. My first experience here was amazing. This second time was the worst. My child was admitted into the hospital just 2 months prior, and the doctor asks “what happened the last time you were here”. I won’t be back to this ER or hospital because of poor treatment. From the office staff at the door to the Doctor. I gave them accurate information from my PCP and it was still overlooked as if i had no clue what was going on with my child. My child didn’t get offered a blanket or even water. Also telling people “oh the emergency room was busy tonight” is not a good excuse for someone to feel like their sick child doesn’t matter. The lack of empathy and care at this hospital is ridiculous."