New York Allergy, Dr. Erin Banta, MD

"It’s unprofessional place; all the staff are rude and unprofessional. Wait time is the worst; every time I go there I have to wait at least an hour. Even if you go there for just blood results, they make you wait a lot. Not recommended"

"I had to get my lab results to them because they weren't able to call BioReference to get the results. I was told to e-mail the reports. When I got there, at each step, the person told me they didn't have the reports, and I had to explain to each person at each step that I had in fact sent the reports and that the previous person at the office saw them. I spent 90 minutes to see the doctor, who after five minutes looking at the reports on his phone told me he did not have the expertise to interpret the lab results, and the doctor who could just left the practice. When I asked about the out-of-range values in my report, he said he did not seem them on the report, despite my having them on my phone. What a profound waste of my time. When I called to make my followup, they could have told me no one there was qualified to continue my care."

"I am writing this review on behalf of my mother who has been an allergy shot patient since 2017. When she first became a patient of NYASC she started seeing Dr. Banta and then transferred her care to PA Kristyl after Dr. Banta left NYASC. She was very pleased and satisfied with the care that she received from both providers when she first became a patient. Over the course of this year, especially the last couple of months she has been beyond frustrated with the customer service and lack of coordination with the office. Her Xolair appointment has been rescheduled 3 times this year alone bc they did not receive the shipment for the shot. She always schedules the first appointment of the day bc of her work schedule. This last appointment that she booked she checked herself in with the front desk being the only patient in the waiting room. The staff made her wait 35 minutes before calling her up to the front desk and informing her that the shipment is scheduled to arrive the next day and she cannot be seen. Why have her wait 35 minutes if you know that her shot is not in the office. What took so long for her to be notified and waste 35 minutes of her time to have to reschedule her appointment. Most importantly why wasn't she notified the DAY BEFORE?? Why isn't the schedule checked the day before by the office to make sure that all shipments are present for the patient's that are on the schedule. This is beyond unprofessional and shows the lack of coordination, organization and overall management of the whole office. I would not write this review if this just happened once because mistakes do happen. But for this to happen 3 times in the course of 1 years says a lot. NYASC does not care about people's time and does not understand that some people take off from work or have to adjust their personal schedule to make these important doctor's appointments. She will no longer be returning to NYASC for her allergy shot treatments."

"I was there few years a go with my son when they had recently opened . That day went really well the staff was fast and efficient. I went back few days a go and they took about three hours to see my son and the worst part is that a technician was the one who saw my son. When I booked the appointment I choose the option for Pediatric Allergist ! To make things worse Apparently the room were the technician saw us was the place were they stored the testing materials , and they keep on interrupting our consultation. I am not going back!!!!"