Homewood Suites by Hilton Anchorage

"1st night was horrible and very sick. My wife and I came into Anchorage for medical and we had to get up really early in the morning. Just before I was going to go to bed, I pulled the bed sheet and cover from the bed. I got into bed and covered myself with the blanket and I felt like what to be plastic stitches from the bedding. I lifted the bed covering and saw white stuff on the covering. I showed my wife and we both knew it was someone else's dried semen. We called front desk and let them know about what we discovered on the bedding. Front desk told us to go down and get replacement bedding. The front desk told us to go to the front desk in the morning. We had to wait because we had to go to the hospital very early. When we got back from the hospital, we asked to speak to the manager and it was just about noon. The front desk said the manager would call us. We thought we would hear from the manager because of what we found on the bedding. No manager called us. The next day we had to go to the hospital early in the morning again and our key couldn't work. We had to go to the front desk and get them scanned again and we asked to talk to the manager but they were not there. We didn't talk to manager until 1 in the afternoon. We let her know what had happened and found out the person at the front desk didn't relay the message and also the other person at the front desk the next day, didn't relay the message to the manager. There was obviously no communication with night staff and afternoon staff because the manager did not get the message from both of the women that were there. This is really gross and sick that we found someone else's semen on the bedding."

"This is a great hotel. I stayed there, up until recently, for a few years. I was at the Silver Member status. I won't stay there again. While the room and hotel are generally awesome, what is unforgiveable is a member of staff barging into my room without knocking. *She said my room was listed as a check-out. It was 4:15 in the afternoon - well after check-out! Corporate or whoever couldn't be bothered to follow up with me. I didn't pay for a "semi-private room", thus there is no excuse for a member of the staff to enter my room without knocking. Period."

"Double check your bank statement!! We were charged twice for the same room, on 2 different cards. When we first addressed this issue, we weee told the manager wasn’t in yet, and the refund had to be done by her only. It’s 5 weeks later and we have now called 4 times, still being charged double, for a room that we couldn’t even sleep in because the furnace sounds like a hurricane!! The pool was closed, bottled water is $5.00!!! There are many other places to stay in Anchorage that are not only cheaper, but have staff members that treat customers with the respect and kindness they deserve!! Terrible experience!!"

"So whom it may concern, My family and I had a mini staycation for my son’s birthday at Homewood suites by Hilton. Hilton is supposed to be known for high standard luxury hotels throughout the United States. It’s supposed to be a home away from home. We had booked here specifically because they had a pool but unfortunately, it was not working. Though inconvenient, they said we can walk to the hotel next door to use their swimming pool. After the first night staying there, I woke up to the smell of gasoline in my room. My vehicle (which was parked beneath my room window) is a 2020 Nissan armada. I have never had any problems ever with my car starting in the morning. I started to go pick up my son’s cake, but my car was not starting. There was a weird burnt debris by my vehicle and I kept smelling gasoline. I tried to start my vehicle but it would not start. I discover my gas light was on, which was weird because the previous night, we had filled up our tank ($150!!) We proceed to check everything out and my husband looked under the car to find there was a hole drilled into my gas tank. So turns out, the debris on the ground under my vehicle was gasoline and it appears that someone tried to light it, putting my children, your residence inside your hotel and myself in danger. To pay as much as we do for these rooms, it’s not unreasonable to want to feel safe. I filed a police/fire report and was told there are no cameras on site outside. It is your job as Hilton Homewood suites to maintain the safety and the well being of all your residence. I’m hoping this matter will be addressed promptly and ensuring the safety and the well-being of your employees, residents and community."

"This has been a long haul stay for me. 3 weeks to be precise. Let me start with my room... The heater... It will kick on, it is loud, it heats up quickly... But immediately after the heater shuts off, the air conditioning or as the maintenance man told me "cool down cycle" where it sucks freezing cold air from outside kicks on blasting freezing cold air on you. It is horrible. I have never stayed at a hotel that this was an issue before. It really is miserable to say the least getting warm and then having freezing cold air blasted in your face. Every, single, time. My shower curtain is pink at the bottom from mildew. My bed dips on both sides and can not sleep comfortably in the middle do to this. Other then those issues I am happy with the layout of my room. One of my TV remotes doesn't work but it's no biggie as I have a TV in the living room and don't personally just lay in bed watching TV in the bedroom. I will move on to the pool and hot tub or the lack there of it. My entire stay here the hot tub and pool have been out of commission. When I first checked in I asked when it should be up and running and was told we hope to have it up by tomorrow. Well 3 weeks later it is still not usable. I was told they could drive me over to their sister location to use their pool and hot tub. Although this is nice they are trying to accommodate people, I personally don't feel like getting out of a hot tub to walk outside in the freezing cold to go back to my hotel. I will move on to the lobby. When I first arrived the lobby/first floor was so cold. Cold air was blowing out of the vents. Extremely cold air. It took a week or so of complaining to get one of the front dest galls to give me the appropriate emails to contact the people that could and would actually take my and my coworkers complaints seriously. This front desk associate told me she and her co workers were so cold all day in the lobby and nothing was being done about the heating issue and perhaps my email could help. What do you know... A couple of days later there was heat again. Eating breakfast in a freezing cold lobby was not enjoyable. By the time I got seated my food was completely cold. The breakfast here is sub par. Do not expect anything fancy. The fried eggs are small dry, crunchy, overcooked discs. The owners should take a gander at the hotel next door's breakfast (Home2 suites) and take notes. We should have stayed over there instead of moving to this hotel but we greatly needed the shuttle to the airport and back every day which Home2 sadly did not offer. I do not recommend washing your clothes in the washers here. They do not rinse all of the soap from my clothes. They come out of the dryer with dry hard spots of soap in some places. Two of the three washers are broken right now. One of the times I dried my clothes they didn't even dry and I had to hang dry them. All in all I do not recommend staying at this hotel if you are looking for a warm inviting feeling or if you are interested in a good breakfast or a hot tub/pool experience."