Missoula Textile Services

"Had a suit dry-cleaned, gave it to them Monday morning. They told me it would be done by 4pm on Thursday. At 3:30 on Thursday they said it would not be done until 4pm Friday which was too late cause my flight was leaving on Friday. So they move the time up to 2:30pm Friday which is good, except I am now putting the thing on and they somehow switched my suit jacket (previously it matched the pants and now it is made of a completely different material and a different make)."

"I am 55 years old and never used a dry cleaner until a few weeks ago. I have some wonderful "Buttercloth" dress shirts that just cannot be laundered. I waited a little too long and they had noticeable dirt stains on the collars and deodorant stains under the arms. I took 8 of them (over $1,000 worth) into the south site, with fingers crossed, and they did a wonderful job. They looked brand new when I picked them up. Highly recommend."

"I took a blouse in and the patch that I needed to be sewed on so it would not come off when washed. The patch had long stitches to connect it together but that also means that it will break off when it is washed. And it cost $30 for the stitches to come out when the blouse is washed. Textile called me back within 15 minutes and and rectified the problem. Thank you for your quick response."

"Twice I have used the south location's tailoring services and both times they have ruined my garments beyond repair. However, neither time did I end up having to pay for it. They handled it very well and even tried fixing the last one while I was there (to no avail). This review is not for the business, it is for the tailor's skill level. Sweet woman but seems very unhappy. Very obvious. She might be better off finding something she likes to do."

"Worst customer service from any Montana business in 40 years. Do not use Bethany Ensley - Merry Bobbins. These people are rude and care zero about customer satisfaction. We do not need businesses like this in Missoula. Don't call them to check on your clothing - you will get a condescending snide response about being too stupid to follow instructions that they never gave you. They may just not do your work but won't bother to tell you. Do not support this business."