Exotic Sands, Inc.

"It seemed like a great idea at the time. Famous last words, right? Here I am about 3 years later and have the same problem many other people have posted. I have not yet tried the fix but this seems like a huge hassle to maintain a piece of art. Also if the artist is aware of this problem, he should just include the stinking syringe and needle with the art so that people don't have to go through all this mess later down the road. But I can see that it's an opportunity for profit so whatever. I will update once I try to fix this. It was a gift for my mom."

"This is soooo ridiculous. I have called done the email talked to the guy in charge and I still have an expensive sand art that is worthless. This is so unprofessional. I've tried the water doesn't work. They don't answer the phone or email. I believe I'm going to try the better business bureau. Maybe they will close them down and get their attention."

"EDIT: From original review. If you remove the pegs and use a syringe to inject either water or air (depending on the problem) in between the glass panes, you should fix your issue if you're finding the sand gets stuck. He said in a video to inject air. I found that mine actually needed water. Don't waste your money. It works for a few weeks, then you're stuck with a big pile of sand in the frame, that won't move, no matter how hard you try and shake it around and upside down, it's just stuck there in place. Not returnable or refundable. These are pretty pricy, so if you're on the fence about it, I wouldn't."

"Dreadful customer service. I ordered a sand art and had it shipped overseas but it never arrived (not the sender's fault). I have tracking evidence from the courier that it was returned to the sender but yet despite many emails there has been a point blank refusal to send out another or give a refund. At one point the email said that I should pay them for the cost of shipping as compensation as it cost them so much (which I paid $42 for, more fool me)!! Now, they just ignore the emails so it is time to get the lawyers involved. Avoid buying from them."

"I bought one of these in a gift shop in Stockbridge, MA about four years ago. About two years ago it stopped functioning. I wrote an email; no response. I then called the shop; "I'm sorry, I can't answer the phone right now. The best way to reach me is through email". Mailbox full. Very poor customer service. This was a pretty expensive piece. Bill seems to be less than honest."