Big Mountain Counter Tops 317 North Main Street, Orem, UT 84057

"I’ve worked with them for over 8 years & i can honestly say it was a pleasure. In that time they made it a point to do what they say when they say. In that 8 years we went from working relationship to good friends."

"Great experience. They went up and above what I asked them to do. I had a backsplash and the install guy asked me if I wanted additions to the back splash and I told him I did but that it was okay. The install guy told me he could do it onsite and for free it I wanted him to. He took extra time in making my countertops look beyond what I asked for. I highly recommend this company."

"We had an amazing experience. This company is one of the most down to earth, honest companies ive ever dealt with. We walked in off the street with no idea what kind of countertop we wanted. They helped us pick out what would work best for us and it wasnt even the most expensive of the samples we had selected. They kept in touch during our complete kitchen remodel and went above and beyond to get our tops installed with the least amount of time being withoit a kitchen sink. Haha the end result was way better than we thought. HIGHLY recommend this company."

"This was one of the worst experiences I have ever had. The front desk/office woman was fantastic and extremely helpful when we visited the store but it was all down hill from there. I asked over 6 weeks ago when I was in store to have someone come out and measure our home for quartz. They assured me someone would be calling in the next 1-2 days to schedule the measure. I never received a call. I have since called 5 times and only gotten someone to answer 2 times while I have called during business hours and not once did I receive a return call. I was then again assured about 2 weeks ago that someone would be calling me to come out to my house to measure and it would happen within a few days. I again never received a call. I called again today and talked to the front desk and expressed my continued frustration about not even being able to get someone out to measure my home. She sincerely apologized for my experience but said they are just too busy to even make time to do bids right now. I was then told that I would be better off taking my business elsewhere because they just don’t have the time and I am not the only one this has been going through this recently. It was a vet nonchalant attitude and she made it clear it was an ownership decision to run their business this way which is awful. I am absolutely appalled by the lack of customer service and will never recommend them to anyone. Go somewhere else for your countertop needs!!!"

"We had a great experience with Big Mountain Counter Tops. The laminate counter was professionally installed and looks amazing. They responded promptly to all my questions and concerns. I decided last minute to put a different sink in and didn't realize it wouldn't fit the space they had cut. I called Big Mountain because the plumber was there ready to install the sink and they sent a guy out immediately. I was so appreciative that they responded so quickly & the plumber was able to install the sink that morning. They cleaned up after they left. Their bid was $200 lower than a competitor. I'd recommend them to anyone."