McGee & Co.

"6+ months and counting for a $420 lamp I ordered that was on back order. I knew it was on back order but this entire time not once has the team reached out on their own and given a status update. I’ve had to reach out each time which is a direct contradiction to what their website states. Do better."

"Do NOT purchase furniture from their website. This will be the First and last time we ever order from them. Purchased 6 dining chairs in May (for $$$) and knew it would take 6-8 weeks for it to arrive. When it got close to the date it was supposed to be shipped out, we received an email saying it’s been delayed. I had to reach out multiple times to check in on shipment FOR WEEKS and EACH time I did, customer service said it was delayed even further. When Furniture finally arrived at the end of August, one of the dining chairs is completely broken. Instead of offering to ship out the replacement asap and also give a refund of some sort, they gave me the option of getting the refund OR to ship out the chair. Obviously I still need the one chair because it’s a dining room set. I was deeply disappointed, but I still chose the chair. I got an email from Customer Service saying they will let me know when there’s an update. About a few weeks later, I finally get an update, saying that the chair will be sent out, but it is back ordered and will not arrive until November. I’ve called the customer service line multiple times and no one picks up, and even left voicemails with no response. Everytime I look at these beautiful dining chairs, I get angry and think about the poor customer service. I’m not sure what’s going on with the company, but if you consistently are getting the same feedback from customers, you should do something about it. I wish I had checked reviews prior to purchasing."

"First and Last order with Mcgee and Co. We had the Laura sideboard purchased for us as house warming gift that we were so excited about. The item was scheduled for delivery after 8 weeks of shipping and wait time. When it arrived it was the wrong item (not even relatively close to what we ordered) We have been back and fourth with support for 5 WEEKS now just trying get our furniture with no resolution. First they couldn't find the item, now we are waiting for the delivery company to call us to schedule delivery and so fourth. Mcgee and co customer service has been mediocre at best and only responding when we send emails ( which is every week to follow up) and with little to no explanation or ETA of when we can expect our item. This issue to is still on going and will update with a resolution. (whenever that may happen) but for moving forward I will not order anything again from them. Just sad and disappointing. UPDATE as of 6/12/2023- I still have not heard from a manager on this issue (as they stated in the response from the owner I would) we still have not received our sideboard nor have we received any "substantial" update on where it is, when we can expect for it be delivered. 6 weeks, going on 7 weeks with no resolution."

"I ordered simple small Christmas ornaments back the beginning of October. The items ordered said 5-7 business day for shipping. At least double that and I hadn’t heard anything. I reached out and they said they were overhauling their shipping/fulfillment center with a new company and it was causing many delays, but my order was in the queue to ship in another 10 business days and they’d kindly offer me a 10% discount since I had been waiting so long. Why on earth you would choose to update your whole shipping and fulfillment right before the holidays is beyond me. I got an email yesterday that my items were finally shipped. They arrived the next morning and I see that the fulfillment center where they came from is literally 10 minutes away from my house. The box was a used box that had the McGee and co tape on it, but it had clearly been opened and my items were put inside and the box was taped with clear packing tape. The ornaments were all bubble wrapped well, but some of them were still bent which tells me they put it in the box bent since it literally came from down the street and the box was undamaged. I guess I’m glad they finally arrived like 6 weeks later, but I feel for the people who order any Christmas decorations in November because you will not be getting them before the year ends. Most annoying experience I’ve had in a long, long time. And honestly the ornaments are really cheap quality but I’ll keep them because I don’t want to deal with the hassle of dealing with this company again."