Lexus Murray Parts Department

"I have a couple complaints. We were given a loner to use while our car was being repaired in Sep 2021. It was obviously not cleaned because when we opened the back of the SUV there was used pink string bikini underwear in it. We turned it in and told them and they just laughed. During Covid you would think they would double check the cars before letting someone use it. Our 450HL and been totaled and with the limited amount of cars on the lot we bought the ES300 . It has had problems with the trunk falling down on us and causing pain for over a year. We have taken it down to get fixed but it doesn't do it all the time. We were told we had a warranty and to wait until it got worse or the warranty was almost over before bringing it back in to get repaired. I was surprised but we left even though I was tired of being hit in the head. Finally after several visits to Lexus and taking videos of it coming down we got someone to say they would fix it. When we were told the part came in we took the car in and it was repaired. Problem is it is still doing the same thing. The following day we went back into the shop to speak to Sean Nava whom we had been working with and he was not in a good mood that day. He said I can get it in next Monday will that work. My husband said okay but please have them check it before we pick it up. Try to get someone who knows about the trunk and cares about their job because as soon as we opened it we knew it hadn't been fixed. It only dropped a couple inches but as long as it didn't come down hard on our head we were fine but after opening it a couple times it is doing the same thing. Sean looked at us and said don't be condescending. Husband said I am being honest. It is 40 min drive to come down here and I have a job I have to leave. Sean said Monday at 8 and turned around. We have bought 5 Lexus and never been treated like this."