Steven M. Grover, MD 395 Cougar Boulevard, Provo, UT 84604

"I had an IUD placed from Dr. Grover about 2 years ago, and I've wanted to write about my experience so others can be forewarned. I was not only getting an IUD placed, but I was having my Nexplanon taken out at the same time. First of all, the nurse who initially helped me with the regular checkup and questions before sending in another nurse was SO dismissive of my anxious feelings. She was very, very unpleasant and I don't know if she was having a hard day, but do NOT let that spill into client interactions. I was literally crying and tried to ask questions about the process, and even asked if I could have a woman take Dr. Grover's place because I would feel more comfortable. She flat out told me no, and told me to calm down because "I'm fine" and "Dr. Grover is the best so I shouldn't be crying." I went to the bathroom because I wanted to clean up my tears. When I came back, a second nurse switched out with the first one and she brought SO much peace of mind. I really wish I remembered her name because she truly was the only good part of this experience. She took the time to address my anxiety and told me all about the IUD I would be getting. She told me that I'm super brave and that I will have a good experience with this form of birth control. I really appreciated how personal she was! Then came in Dr. Grover, but along with him there was a second, younger man with him who was in school. He said he has an assistant with him today so he'll be observing. Dr. Grover didn't ask me if that is okay which is another huge red flag. I wish he did ask. I could've spoken up about it but I was already laying out on the bed and things were moving quickly. Dr. Grover had the assistant take out my Nexplanon, which I really wish he didn't! While this was happening I'm over here crying because the kid KEEPS MISSING IT. He kept wiggling the tool around in my arm. Granted, it is a small hole, but STILL. It's uncomfortable!! I'm already not having a good time and then this just adds on. Dr. Grover had my legs up so they were prepared to place the IUD immediately afterwards. I just felt like an exposed animal being poked and prodded at with men in the room who do not care how I'm feeling except my boyfriend. No questions asked about if everything is okay. I'm silently sobbing while my boyfriend is being a great support and keeping an eye on things while rubbing my head. He also tried to ask some questions but Dr. Grover and the assistant were too focused to stop and listen. When the kid in training kept missing the Nexplanon after a good 5-6 minutes, Dr. Grover finally took control and grabbed the Nexplanon, but he should've just done it in the first place!!! It would've made things so much smoother and easier (maybe). Then after they bandaged up my arm, Dr. Grover went down to place the IUD. There was no forewarning, no prep, and he wasn't checking on me. He just clamped it in. He had the personality of someone whose only job is to come in, do the task, and walk out. He didn't talk with me much at ALL. It was so cold. All of this being said, do NOT go to Dr. Grover unless you want to be greeted with someone who is too cold and to the point with no show of taking the time to explain things. I've seen other reviews of women somehow having a good experience with him checking on them and paying attention, so I don't know why MY experience had to be so traumatic. I've told all of my friends to NEVER go to Dr. Grover and to go see a woman. I'm in the process of finding someone else because I need an IUD checkup but there is no way in hell I'm going back to Dr. Grover."

"Dr. Grover is the absolute worst doctor in Utah. I warn everyone asking for recommendations to stay as far away as possible from him and his scalpel. He botched my major surgery and caused considerable suffering and damage that required a lengthy hospital stay and an open incision that took months to heal. When it first split open, I showed Dr. Grover. He acted offended as if it were my fault it opened. (In reality, he had used ONLY surgical glue to close the 4in incision, so OF COURSE it was going to open.) It took two insanely painful cauterizations and multiple debridements for it to finally close. I will NEVER step foot inside his doors again. This surgery, and his subsequent treatment of me following, was the catalyst of my suffering from medical PTSD and complete lack of trust in doctors."

"A little rushed but lots of information on the procedure I was inquring about. I still need to talk to him when he has more time. I will call his office."

"I had a procedure done by Dr Grover. A few months went by and I had some questions. I spoke to the MA about my questions and she wouldn't/couldn't answer them and said I needed to make an appointment to get my questions answered regarding follow up. I made an appointment, paid my co-pay and waited an additional 30 minutes after my appointment time. Dr Grover almost seemed defensive by my questions and cut me off during most of my questions. He did not make me feel cared for. He didn't act like he even remembered me or doing my procedure (which, is fine, I'm sure he sees a lot of patients). He acted like he had other people to see even though I was only in the room for maybe five minutes. Definitely not a way you treat a patient for a follow up. Highly disappointed, will not go back nor recommend him/this clinic to others."

"Dr. Grover performed my endometriosis laparoscopy. It’s been almost a year since and I just was informed yesterday that he performed an ablation, not an excision. This is a big difference in effectiveness in the removal of endometriosis aka it doesn’t work nearly as well. I didn’t know that when he performed the surgery. He also failed to ever give me my surgical photos and I have yet to receive them after a large effort working with his team and the hospital. When I returned to him months after my surgery complaining of returning pain, all that was said by him was that I “shouldn’t” be in pain this soon after surgery, and I should try eating probiotic yogurt. A while after that, I discovered a painful lump on my abdomen. When I brought this to him, he showed little interest. When I pushed and demand that he at least feel the area, he acknowledged that there are in fact cysts, but failed to ever follow up with an ultrasound. I called multiple times and left multiple messages and never was helped until I left a flustered voicemail. Even then, they failed to schedule my ultrasound and did not help in the finding of my surgical photos. I also had to ask multiple times for a stage diagnosis, and received one that didn’t line up with the findings in the procedure report. I’m highly dissatisfied and do not recommend this location for endometriosis care."