Cold Stone Creamery 273 West 500 South, Bountiful, UT 84010

"Bad service. Waited while an employee was training 2 people the other employee was busy making a shake for the trainee. No one even looked our way. A food delivery service driver came in, cut in line and the employee started making their order. We left. Culver’s got my business tonight night."

"One of the best locations! Chloe is really nice, is always so friendly and one of the first to greet us. The inside, and outside, is always super clean too. Definitely will be back."

"The service at this location has not been the greatest lately. Some employees are rude and they don't seem to care. When I arrived tonight there were two employees standing at the cash register chatting, not even acknowledging we where there. Other employees working on takeout orders. We stood there for sometime before one of the girls chatting at the cash register finally came over to help. I ordered a "love it" banana carmel crunch. I asked to have pecans instead of almonds. What I got was a a "like it" in a "love it" bowl. No banana! Peanut butter sauce instead of Carmel!! They put in peanut butter cups and pecans. The only thing right about my order was pecans!!! What the heck happened there. I chose Cold Stone for my birthday treat tonight. Lucky me! I got home to eat my ice cream to find this disgusting concoction. Horrible service and ice cream. I threw it out!"

"Cupcakes are overpriced and don't look like the website. Two of the cupcakes here were supposed to have pink frosting just as the website advertised. That wasn't the case with the ones that were given to me. Cupcakes are also supposed to have a layer of cake. There was barely any cake in them. Mostly ice cream. I am glad my kids didn't like them because I will not get more. No one at the store seems to care."

"Pros: We love their Signature Combinations, like the Cookie Minster and the Mud Pie Mojo. They are good to swap out base ice creams in those also (I prefer chocolate ice cream instead of coffee ice cream in the Mud Pie Mojo). And currently, they'll give you samples of ice cream if you want to check out a flavor or two. Cons: Keep in mind that it takes some physical work to make these ice creams, so it does take some time and you may find yourself standing in line for a bit. Also, there's not really much seating inside or out, so just plan on taking it to go and enjoying it somewhere else. They also sell Rocky Mountain Chocolates there, so you can also grab a quick treat or gift there."