Files by Less 1550 West 7800 South, West Jordan, UT 84088

"Chelsey is the best nail Tech ever!! She always gives me the cutest nails & exactly what I ask for! 100/10 love her !"

"Run!!! This review is really 3 years in the making and today made me finally write. In 2019 I had my nails done by one of the owners Britnie. I had known her since dance company together back in Jr. High and thought we were friends and loved supporting her business. I loved the set she did however her schedule was "too booked" to fit me in after, even for removal of my set, so I was scheduled with the other tech in the salon to remove my gel squared. That woman completely destroyed my nail beds putting huge divots all over all my nails. I told Britnie and it seemed like she just brushed it off like it didn't matter. They were so damaged I didn't let anyone else touch them for over 2 years. I finally started going to a tech whom I trusted last year. She had a miracle baby and is maternity leave so I needed a stand in. That's when Britnie posted accepting new clients. To say I was thrilled was an understatement. Britnie can truly do anything you want and I was bursting with excitement. I realized this morning it was an early day and so I asked if she can do sooner and she couldn't so I switched cars and arranged my parents to pick up my kids and assured her I would be there. Upon arriving I received a text from Britnie canceling to take her dog to the vet. While frustrating I understand emergencies happen. The problem was the way she texted me accusing me of flaking on her constantly and saying she didn't want to risk her books with me and that I "Need to commit". I have literally only had one appointment with her ever. I responded saying as such and that I wouldn't bother trying to book with her again. Her response was to love my message and say ok Brooke. So I am done supporting her salon or business. Her behavior was rude and unprofessional for a stranger. Considering I thought we were friends I'm completely flabbergasted."

"I've been subscribed to files by less for a few months now, while they're polishes are good quality their customer service is terrible. I've tried to cancel my subscription for months, I've emailed even found a number to call at one point, nobody has gotten back to me for a few months. I've now had to go to the extent of telling my bank to cancel all further charges from this company. The only reason I am giving two stars is because some of the polishes I've gotten I have enjoyed. Please if you're going to run a company and sell things have a good customer service line for people to get ahold of you."

"Adorable interior. So bright & fun. Jesi always takes such great care of me & is on the cutting edge for unique styles with my shellac manis. Quality is top notch! Having fun picking out styles for Valentine's day & my cruise!"

"Britnie is my fav! Everyone there takes such good care of their clients in the products really are amazing and beautiful. Highly recommend"