Ulta Beauty

"This review is for the Salon, and specifically Teresa G.! She is a master at hair! I always come out looking gorgeous. Also, I use my Ulta card to pay for my hair appointments, and the points really add up so I get $ savings. I love it."

"Had my daughter’s ears pierced. The lady was super sweet but she put the wrong earring in her ear and she couldn’t change them out. Make sure you have the cosmetologist double check to make sure they have the right earring before injecting it. The manager gave a whopping $5.50 off the price. Poor customer service from the manager, unfortunately. My daughter left crying because she has to wear earrings she doesn’t like for 6-8 weeks. Have them double check!!!"

"The management was rude. I just wanted to drop off my happy returns order from fabletics (which should’ve been available at this location) and when the cashier asked the manager to process it, they shrugged them off saying they didn’t know where the tablet was - they didn’t even bother to look for it or help in any way at all…making the cashier and myself extremely uncomfortable and feeling quite ignored. I’m really unsatisfied with the customer service provided."

"I’m so disappointed. I have loved Ulta to the point I’ve spent so so much money there. I’m a platinum member from spending so much. But recently they have been treating me horribly. I made an order there, so excited to try a few new products, but never received my order. When I asked customer service what had happened they told me it was delivered to a different address. Fine, it happens. But when I asked for it to be reshipped to my address they told me they would not do that. So could I get a refund? Nope to that also. Maybe in-store credit?? No. No. No. so I reordered what I needed, as they are the store that has it but by then they no longer had the size bottles I had previously ordered. So I had to get smaller bottles. Frustrating as that was I still decided to get a couple more items. When they finally arrived (late) one of the bottles had opened inside the box. Cream and product everywhere… bottle, half empty now. It appears as though everything was just thrown into the box, no special care taken and now I am down the money for the first order and the money for the wasted product. If this is not corrected this time I will have to find myself a new beauty store. As will my mom, sisters and all my beauty loving friends. They are just as upset as I am as similar instances have been happening to them as of late also. Ulta has really lowered their standards in customer care and service."