Mattress Firm Layton Crossing

"Justin did a great job. He was very helpful and pleasant to work with. He got us exactly what we needed without any high pressure sales tactics."

"Buying a new mattress at Mattress Firm was a great experience. After being shown many options I was able to pick one that suited my needs. The salesman explained everything in detail and was super helpful. A great place to shop!"

"Shae was great to work with. She took the time to allow us to make sure we were getting the right mattress for us. She was also very helpful in the purchase process and went over the e order with us multiple times to double and triple check things. She wasn’t at all pushy to try to make a sell."

"UPDATE: The manager, Shae, reached out and was 1000 times more helpful than Mattress Firms warranty department. Hopefully with her help we can get some resolution. Title: Disappointed with the Durability and Warranty Support from Mattress Firm My experience with Mattress Firm has been nothing short of frustrating and disappointing. In late 2019, my partner and I invested in a Purple Hybrid 3 mattress, expecting a premium sleeping experience. However, what we received fell far short of our expectations. Within a relatively short period, our mattress began exhibiting numerous issues, including bulging, squeaking, popping, and sinking. These problems significantly impacted our sleep quality and overall comfort. Despite purchasing the additional cover, which we were assured would protect the mattress, it proved ineffective in preventing these issues from arising. When we reached out to Mattress Firm's warranty claim department seeking resolution, we were met with nothing but resistance. Shockingly, our claim was summarily denied on the grounds that we had actually used the mattress. This absurd rationale completely contradicted the assurances we had received at the time of purchase, leaving us feeling deceived and betrayed. Adding insult to injury, our attempts to seek assistance from Purple Mattress directly were thwarted, as they pointed us back to Mattress Firm's claims department due to the mattress being purchased from a retail store. This passing of the buck only served to exacerbate our frustration, as it became evident that neither company was willing to take responsibility for the substandard product they had sold us. For a mattress that cost us a substantial $4100, one would reasonably expect a higher level of durability and customer support. However, our experience with Mattress Firm has shown that they are more interested in shirking their responsibilities than standing behind the products they sell. As a result, I cannot in good conscience recommend Mattress Firm to anyone seeking a reliable and reputable provider of sleep solutions."

"Jon(we think that was his name) was so super awesome! He was attentive but not pushy at all. We intended to come in and pick a mattress quickly and go. He was so informative in a low pressure way, that we ended up picking a much nicer and more expensive mattress than we first thought, and ended up buying the nice base that is adjustable with the speakers and all the cool features! We are so appreciativeand would highly recommend the store and the guy!!!"