PLUMB GENIUS 25 Fretz Avenue, Edmond, OK 73003

"Wonderful company, excellent service, pleasant managers and staff. I have adopted Plumb Genius as my plumbers of choice!"

"Worst plumbing experience ever. This company lies and does not do what they say they will do. They are extremely dishonest been trying to get a simple water leak in our front bathroom fixed for 30 days. Have had three technicians to my house. Supposedly the first technician misdiagnosed the repair but I was told this after I had waited ten days for the parts he supposedly ordered to arrive. When they did not show up to repair it, I was told that the technician had quit and was not with them any longer. So they sent a second technician out who said the first guy misdiagnosed the problem. And that it didn’t need parts ordered but that he didn’t have the right tools to fix it. So after waiting another week. I call and I speak to the GM Tony . He tells me that he’s sorry, that it should have been a simple 30 min repair and apologizes for the delay and runaround and promises to send Helios best technician Chris out to do the repair. He shows up 2 hours late on Thursday. Leaves the repair halfway finished and says he needs a different tool and that he will be back later Thursday. He no showed and by Friday afternoon at three o’clock I called Plumb genius again. I was told that Chris was out sick but that Tony would call me back. Never heard from Tony. So I called him this morning (Monday) was told he’s not in the office but that they now needed to order the parts that the very first technician had said were needed for the repair. But amazingly they could not tell me when they were going to be out to do the repair. Because they did not have a time frame on the parts coming in. These are the same parts I was told were ordered by first technician that supposedly quit. As I said starting this. They are deceptive, and dishonest and provide horrible customer service."

"Every year since we had our water line repaired by this company.... it freezes up. Paid to have a leak repaired that was under our slab. The workers dug up a tile and a half... said they couldn't find the leak and the did the repair through our attic rather than under the slab. Still charged me as if it was repaired under the slab. Now, everytime we get freezing weather... the water to our bathroom freezes. Do yourself a favor and find a different company to do your repairs."

"Worst company ever. Came out to check my water heater but then would give me any info on update. When I called the 5th time a few days later they said. "Oh we can't reach the technician...he's busy". Called the warranty company and hilariously they had an answer. Really? 20 year old kid is too busy? ReallyStilFYICarrie/Kerri"

"These people absolutely destroyed my girlfriend's yard, fixed the pipe, ripped up all her grass, and her bushes from the yard and just left them all laying there. Use someone else, they don't care about the damage they do to your property."