O'Reilly Auto Parts 2001 Kemp Boulevard, Wichita Falls, TX 76309

"You can’t charge your own company business because they discriminate and won’t believe you"

"Came along on a road trip from Oklahoma to Colorado, and the associate was quick, and easy to help me with new wiper blades."

"So very helpful! Got my parts for a great price, lower than anywhere else! Price matching, knowledgeable, super helpful employees that came to my rescue for sure!! Thanks guys! Been going here for about 20 years or more, would definitely recommend this place!! Top quality all the way around!"

"Most likely, these employees are underpaid and overworked. However, there is no excuse for lack of human decency. I was passing through driving home to Abilene TX. Never been to Wichita Falls and about to run out of gas and it was late. Lost the key to the gas cap. My cell signal was scarce with no Internet. I had not eaten in days starving, stressed and frantic. Conserving gas I called asking if they carried Mopar locking gas caps to get a key and told them of my dire situation. The "man" looked it up with an affirmative answer so I used my precious gas to drive there. He was very helpful on the phone but willfully ignored me upon arrival. However, "Katie" informed me they don't carry Mopar. I did notice smiling glances between the pair and was confused but now it make sense. "Katie" giggled and said the answer to my problem was on Youtube. Unfortunately, she refused to offer any further details. I could tell from her smirk "help" was not gonna happen. Still, I pleaded with "Katie" to help me but she remained silent with that smirk. However, she did offer a screwdriver but this was useless without knowing how to use it for my problem. I even asked to sleep in their parking lot since it was late and "Katie" replied "probably not due to police patrols". So I left and managed a limp to Walmart for the night. I used their wifi and Youtube showed others putting a screw through the gas cap to prevent it from turning. That was the simple answer to my problem. Thus, I purchased a screwdriver and screw at Walmart. Why couldn't "Katie" be helpful to someone in trouble and provide the simple answer? Why didn't "Katie" either give or sell me a damn screw along with those minimal instructions? Why did the "man" tell me they carried Mopar locking gas caps? This would be an extremely positive review if "Katie" and the "man" did the right thing. "Katie" and the "man" who misled me are terrible employees and obviously got a thrill watching me struggle. Again, there were several smiling glances between the pair. They misled me to O'Reilly's aware of my dire situation. Otherwise, never would have set foot in this pathetic business. They offered no goodwill whatsoever. This is simply a matter of human decency. I have gone out of my way to help others and given money to those in need. I have paid others rent, purchased food, paid phone bills, etc. "Katie" and the "man" should be ashamed and trained on human decency but doubt it would help. Basically, they took pleasure in watching my plight and would not offer a glass of water to someone dying of thirst. Based on other reviews this is not an isolated event at this store. Look at the elderly woman they would not assist in a previous review. O'Reilly's offers "canned" responses to a plethora of negative reviews. Obviously, this store has poor leadership/management resulting in a foul stench. Thank you. This event happened Thursday 05/18/23 at 8pm."

"They accidentally gave my brother a faulty refurbished alternator but they made it right by giving us a brand new one out of the box still had stickers on it and I was able to fix my brother's car!! The price didn't change or anyting it was literally like a swap I gave them the bad one and they gave me a good one!"