Firestone Complete Auto Care 3400 McNiel Avenue, Wichita Falls, TX 76308

"I would have give this shop zero reviews and this is just for the Manager. He is extremely rude and unprofessional. I have visited the shop on March 20,2024 in morning around 8.00 am. He made me wait for two hours just to tell that he does not have the tires that need to be replaced with. This is extremely unprofessional and disrespectful the way he reacted when I told him he could have check the inventory earlier and not made wait that long. I was at Firestone locations before but this is the first time I get treated like this. I am reaching out the Firestone authority to take action on this matter."

"They didnt even try to fix my tire put a donut on the front instead of rotating the tires. And cut a slit in it which other wise could've been a fixed good tire."

"This was the best experience, got all new tires and it was painless Tiffney was absolute joy to talk to and she explained everything perfectly. Stephanie was a joy also , they all made the wait worth while . The car runs like a dream now . Thank you Firestone in Wichita Fall Tx on McNeil it was a joy . The WOW factor all the way"

"I went in to have a tire changed and it was already 4 pm they were very nice and curious even though it was late. It took them a little bit to get the old tire off the rim and replace it. They stayed open just to fix my tire. I was very grateful, and they were amazing workers."

"I noticed the raised white lettering on 2 of my new tires had blemishes. I. Returned to show the service Mgr and he ordered me 2 new tires and made an appointment for installation. I was thoroughly pleased with his decision and concern. This is a high refection on this stores care for customer satisfaction. Indeed ill be more than happy to recommend. Firestone at every opportunity."