Mountain America Credit Union - Salt Lake: 2100 South Branch 2070 East 2100 South, Salt Lake City, UT 84109

"Tried to get a Cashier’s check here to pay my first month of rent at a new apartment but the teller didn’t like my ID photo. She went a got a manager and instead of asking me any security questions or verifying my identity any of the ways that macu normally does they told me to go get a different form of ID because they didn’t believe my ID photo was of me. I like mountain america because of their excellent customer service and online banking but I will never be going back to this branch. Went to a different location after this incident and had no trouble verifying my identity with my ID."

"Leaving 5 because MACU is awesome regardless. However this particular location has been a little "different" for a decade or so. Definitely not as friendly as all the other many locations. Especially today...Whoa Nelly! It was bad."

"My wife and I were 100% satisfied with a representative. She was very kind and helped us to complete opening an account. Simply excellent. Very pleasant to have business with her."

"Just closed a mortgage with this location and it was the worst experience of any mortgage, or finance transaction I've ever endured. The team presents as inept (eg: can't answer questions, communication is terrible, emails not responded, and when they are, the question / need not addressed). No ability to share road ahead or set expectations. Tried to close the loan with less than 24hrs notice. No ability to set up auto pay through my Macu login. Had to call customer service, and after ten minutes learned another company is servicing, and was provided a phone number. The servicing company states they don't set up recurring and that should be done with Macu, so transferred back to Macu. Hashtag, circular reference. Do not engage with Macu for a loan. Serious knuckleheads. It's not rocker surgery. It's a bloody loan."

"I like the fact that I usually never have to wait in a long line for help. I also appreciate that staff at this bank is always able to answer any of your questions and is able and willing to help you with any thing that you want done with your accounts. I have always felt that staff at credit unions value me as a member far more than any bank ever has."