EnerBank USA
650 South Main Street, Salt Lake City, UT 84101
Location & Phone number
650 S Main St Suite 1000, Salt Lake City, UT 84101, United States
About the Business
![EnerBank USA EnerBank USA](https://guideinua.b-cdn.net/images/logo_new/844/34453999/logo.webp)
EnerBank USA is a reliable home improvement lender located at 650 South Main Street, Salt Lake City, Utah, United States. With a focus on delivering the best home improvement lending products and services, EnerBank is dedicated to creating an exceptional customer experience for consumers, contractors, and industry partners.
Specializing in home improvement lending since 2002, EnerBank has funded over a million projects totaling more than $12 billion. Their expertise in the industry ensures a smooth transaction for both homeowners and contractors, ultimately leading to satisfied customers and repeat business.
Whether you are an organization with a network of contractors or an independent contractor, EnerBank offers a variety of loan programs to meet your needs. By referring a contractor to EnerBank's Express Loan Program, you can receive a $300 Amazon.com Gift Card.
Please note that this institution's services are available to persons in the continental U.S., Alaska, and Hawaii only. Choose EnerBank for stability, experience, and exceptional customer service in the home improvement lending industry.
Photos
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Took out a small loan for a swimming pool. So far, so good. Approval process was quick and painless. Draw payments to the contractor have smoothly. Will update in the future."
"I had a surprise hot water issue and my HVAC offered EnerBank USA to finance the effort; They offered 12 months interest free. I was able to pay it off in that time. The website was easy to use and all interactions with EnerBank USA were simple and polite. I would use them again."
"Be careful with this lender. They’re charging me more in interest each month than I agreed to when signing for the loan. They don’t follow a normal amortization schedule from what a rep told me. They get an attitude with you when you try to correct their billing mistake. I only have two options: find another lender or reach out to a lawyer, because they’re not going to do anything."
"EnerBank made it so easy to get financing for my roof replacement, it was the best decision I ever made since buying my house. I will always come back to get financing with EnerBank because of the integrity. There was no hidden fees and they stuck to their word on the price they quoted at the beginning. I was so happy when I got my first bill, it was so low I paid double the amount they asked for. Thank you EnerBank."
"12mo 0% interest is a joke as the time starts at the application not when the job was completed. Or when the company actually sent it over which I have zero control over. Customer Service is terrible. My husband made an online account but was never able to access it. Kept saying there was no account found and he would never receive any password reset emails. Yes, I checked the spam folder. I called multiple times to get the issue resolved and make over the phone payments. I confirmed they had the correct email address and they tried sending a temporary password link but I still never had any luck. We only received 1 physical statement. Life got crazy and I called again just after the Same As Cash expired to try and pay in full but was told there is nothing they will do. The lady I spoke with sent a request to upper management to review as I also informed her of the online account issues. I was told someone will be calling within the next day with a decision. Called them back 2 days later and was told someone tried calling me but I didn’t have a voicemail set up. (That’s a lie as I never got a missed call and my voicemail has been set up for years). She confirmed both mine and my husband’s phone numbers and emails. She said if they can’t reach BOTH of us by phone they will send an email. I waited 10 days for another response before calling AGAIN. This time I complained about terrible customer service and was informed there is NO documentation that I ever called with online account issues. STAY AWAY from EnerBank as they will lie to cover themselves."
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