H&R Block 1033 East Kenosha Street, Broken Arrow, OK 74012

"DO NOT USE this company! This is the second year I have used this location. The first year went well; however, this year the staff were incredibly rude! I was having my daughter and mom's taxes done. I received a call that the taxes were done. The tax preparer left a voice mail that said she only worked Tuesday, Thursday and she would also be there on Saturday. I called ahead to make sure they were ready. Shawn, the front desk person said she was not there. I mentioned the voice mail saying they were complete. He said he didn't know if they were. He offered to contact her. I gave it over an hour and arrived to collect the taxes on a Saturday. Upon arriving, Shawn says, "she hasn't called back" I told him they should be ready and can I just pick them up. Shawn's tone of voice was very rude and he didn't appear to want to be bothered. He finally said he could print them off. I waited for about 15 minutes. I walked back and ask if he about had them together. He snapped at me and again was very rude. Went back today on Thursday. They were ready, I had some questions and Zim a different tax person helped me, but kept trying to rush and saying "I have clients" I said, I am a client. Also, my daughter had to pay a considerable amount and I ask why and how were suppose to know this certain tax law?? She told me I should have googled it. Really, she is the professional! We won't be back!"

"Thanks to Patricia, I was able to correct mistakes made by my companies HR department"

"Everyone should use H&R Block at tax time it just makes Good sense."

"They have no idea what they're talking about. Told me to bring in my tax transcripts from IRS gov so I could file my previous years returns so I make an appointment, take off work, just for them to tell me they can't help me, my tax transcripts aren't enough info and can't even guide me to find the right info so I'm back at square one after working with someone on the phone for days"

"Carla filed my taxes after I specifically told her not to because I wanted to use another tax preparer. I filed a complaint with corporate and I’ll be suing."