InTouch Credit Union

"After a very horrible experience at this branch back in May of 2023..I'm so glad that Logan was able to erase the past.What a wonderful,professional banker!!!Thank you so much for being so pleasant.Jennifer,the new branch manager was also amazing and so welcoming..Thank you both."

"I just experienced the best customer service ! Samantha was great! She is actually filling in for someone at one of thr other branches, but how sweet she was, I had to do a review for her for her home branch. This girl is great. Now a days, folks don't have the time or care to sit with you and explain nothing. She took her time with me, helped me, very personable and such a very sweet spirit. Whoever is hr manager, keep her on the team and move her up !"

"After a HORRIBLE experience I recently had with a Credit Union in Oklahoma, I was quite gun-shy about working with any Credit Union on anything. However, our financial advisor encouraged me to seek out a Credit Union to replace a loan I took out on a newer vehicle in order to get a better interest rate. In Touch Credit Union is literally around the corner from us so I called. The rate was almost a full point lower than what I had and everyone from the initial call to the loan closing was fantastic to work with. I want to commend Amir, Paige and Sarah for their friendly, professional demeanor in working with me. Barry"

"Poor customer service. I have been going to this location for a few years and every time I have to go inside the bank, I leave feeling rushed and unwelcomed. It's rare when I have to go inside the bank (I usually talk to a teller in the drive through - I never have a problem with them probably because they are not at this location). My mom and I have been members for over ten years but are contemplating changing to a different credit union. Their website has too many updates/errors, the customer service in the bank is poor, and the communication is lacking with this credit union entirely. It's a hassle going here when it should be convenient."

"I am not much of a fan of living reviews, but this time is worth it! My husband and I went on Saturday 12/19 to the office at Eldorado, McKinney to do a name change & refinance our vehicle. Although we did not have an appointment, we were welcomed and friendly introduced to the Supervisor and then to Terri. Terri took care of our need in a very friendly, polite manner. We are very, very thankful for her help! This girl is amazing!...We were impressed by the over all Customer Service. Keep up the good work!"