Mountain America Credit Union - Salt Lake: State Street Branch 735 South State Street, Salt Lake City, UT 84111

"Mountain America federal credit union will always be my bank. Been with this financial institution for over years and I love it. They have very good credit cards benefits and bench of rewards products. As their employees are very well trained and polite towards customers. I just can’t get out of this financial institution and will be my life time bank. They got very clean offices and bathrooms are tremendous pretty clean every single time because as customers could use them when they’re in for their services. Spencer Beiza was very helpful in getting my auto loan refinance to lower rates and monthly payments to consolidate into one payment monthly. I love how the save their customers here in this branch. please if you looking for good credit union services and financial institutions bank look no further than this tremendous bank. Very helpful to our community as well. You can use this bank for your investments needs too."

"I'm writing this review for this branch because I can't write a review for the whole institution. TL;DR: Go bank at AFCU if you want to be treated well, go bank with Silicon Valley Bank or Credit Suisse if you want a jazzed up MACU experience. MACU is no longer my primary bank, and I forgot they existed. I ended up with a severely overdrawn account and late payments being due on my remaining open balances. That's on me, I own that mistake. When I was working to rectify the situation, I asked if I could set up recurring ACH transactions so that my remaining balances would be paid down. The representative was delightfully accommodating, took my bank account number and routing number, told me that payments would come out on the first of the month, and that was that, right? Of course it wasn't right, otherwise I wouldn't be writing this review instead of doing homework. I found out TODAY that not only is there no record of any ACH transactions being set up, it's not possible to do that! And to add insult to injury, I thought MACU operated as a semi-serious financial institution and I could cancel any overdraw protection. NOPE! Even if I cancel and opt out of any overdraw protection they will still charge you $25 for each declined transaction! To be clear, I WANT to give MACU my money. I WANT to pay what I owe, but you all make it so wretchedly difficult I will never understand how you manage $14b in assets. So to summarize, I gave my BANK ACCOUNT INFORMATION to someone acting on behalf of MACU because I want to give them my money. Person acting on behalf of MACU either wasn't trained well enough or just lied, no ACH transactions ever took place, and to add insult to injury, I still incurred overdraft fees even though I thought I opted out of the service. This is a joke of a credit union, and I regret EVER opening an account with this institution."

"I was seeking a recreational loan from this branch and was disrespected, blatantly lied to and disregarded. I made an appointment for my loan, which was ignored as other people were talking with my assigned loan officer when I arrived. I was able to speak to someone else, Cayden, shortly thereafter. Cayden was nice enough as a person, but did not seem to care about my experience as a customer. He asked for unnecessary paperwork before submitting the loan- you do NOT need a bill of sale already signed to receive a loan. I know he has been working there for at least a year because there is a plaque on the wall that states as such, so he should know better. Cayden also sent paperwork with the wrong year on the application to MACU's corporate office, causing unnecessary delays. I submitted my loan on a Friday and wanted to know the timeline of events so I could coordinate with the selling party, so I asked if their corporate review offices were open on Saturdays, fully expecting them to not be. Cayden had the gumption to look me straight in the eyes and lie to me about it and said, 'Oh yeah, for sure. They work the same hours as us on Saturdays.' Okay, perfect. I am told that it may be done end of day, even better news. I am anxiously awaiting the phone call telling me it is approved, denied or needs to be negotiated. No phone call. Weird, but okay. So I call them, and apparently no one from corporate has looked at it yet. So I wait a day and call again. The lying continues when everyone who answers the phone (typically after 10+ minutes of wait time) fails to mention that corporate is not open. I was anxiously awaiting an answer on Saturday until it clicked when I visited a different branch to withdraw money - I realized I was lied to and continually disrespected by this bank. So I went and bought my vehicle cash instead of letting these incompetent goons have my business. I have been banking with MACU for over 10 years. This interaction has made me look at other options for banks. I do not think other people should tolerate this level of disrespect and incompetence either. Their customer service was severely lacking and incredibly unprofessional. Please go elsewhere."

"This was one of my favorite banks. I didn’t know I was paying for a loan protective insurance. It’s ended up costing me quite a bit of money. I tried to get a refund and they wouldn’t allow it. Disappointed in there decision"

"I am NOT happy. Banker Bryant here ran my credit without my permission. I actually clearly expressed “I do not want you to run my credit” during the call. Come to find out, he did anyways. NOT HAPPY about the shadiness of the call and reading my social security number over the phone to me and processing an inquiry on my account. Very poor experience!"