Fairfield Inn & Suites by Marriott Oklahoma City Downtown

"Stayed for business 3/12/24- 3/15/24. First impressions were good. Hotel is centrally located near the convention center, paycom center and walking distance to brick town and other sites in downtown OKC. There are downsides. The biggest being it is on a loud street and the busy BNSF railroad. The hotel doesn’t seem to be designed to alleviate noise pollution. Between the traffic, trains, thin walls, and thin floors it is a very noisy hotel. The beds were not to my liking either. Also, There was a lovely view of a homeless encampment from my room which really complimented my stay at this hotel. The front desk staff were not the most pleasant front desk I’ve encountered in my travels, but they were not all bad. I didn’t take names so I can’t specify what staff were pleasant. Unfortunately, your team is only as strong as the weakest link, and there are a couple weak links that I encountered on this trip. My biggest gripe is feeling like an inconvenience to the front desk staff when asking them to make simple corrections to my invoice, and snapping at my coworker when he asked to do the same on his. This took place upon our checkout on 3/15/25 at approx 3:15am. I’m so sorry to inconvenience the resting night audit by having him make a couple simple modifications to the invoices. Side note: There should be a dress code of some sort for the front desk staff. The pajama/sleepy/un showered look is not appealing, nor expected from a corporate brand such as Marriott. Bleh. Next gripe, I tried calling the hotel directly on 3/17/24 to see if I could have my bonvoy number added as the front desk staff didn’t add it when requested at check in and most likely wouldn’t be bothered to do so if I had noticed at the time of checkout on 3/15/24 (that assumption being based on the attitude from the crabby snappy sleepy front desk agent we had the unfortunate luck of encountering during our check out on 3/15/25.) Lindsey answered my call and the call lasted about 20 seconds total. Not a single attempt or care from Lindsey to try to resolve my issue. It seems as though Lindsey and the front desk staff are only trained to say no to customers and deflect the issues back to the customers. I then asked for a corporate number to which the response from Lindsey was “there’s probably an 800 number, but I don’t know it.” I’m disheartened by the customer service I’ve received from Marriott during this trip. I’m not accustomed to this type of service from Marriott, and this will act as an unfortunate reminder that I will need to explore other options for my future business and personal travel needs."

"Nice hotel, very clean. My only complaint would be parking being very hit or miss, along with the breakfast bar not having any juice. Might consider putting out some more trash cans on each floor by the elevators."

"Everything has been great! Except for the lovely train that comes through often, even in the middle of the night. It's nothing the hotel itself can do anything about, but I felt it was worth mentioning since it did interrupt our sleep several times."

"I have been a Bonvoy member for some time, I use them for all my business and personal trips. I had a work trip scheduled and my father unexpectedly passed away which forced me to cancel my trip. The General Manager had his assistant reach out to me after I asked about a refund and they refuse to refund my cost, even though I reached out to cancel. Their reasoning was that I cancelled inside the 48 hour window to do so. I do understand the policy, but feel this was in poor taste by their group due to the situation. I will not be using them nor any other Marriott hotel in the future due to this."

"You find out when you get inside that it’s an extra $15 if you’re parking in the back. No sticker or anything. They just tack on $15 if you say yes. It’s $10 to park in a covered lot right across the street. Also, the bar isn’t open. You find that out once you get there too! I was told it’s because they don’t have a bar tender. Bar tenders are hard to find. Lmao. Right. I know plenty who would love to work. Just tell me you’re not willing to spend the money to pay a bartender because you don’t need a bar, you just need to advertise that you have one. Also, maid service will just come right on in without knocking at 7:30 in the morning. They’ll turn around when they realize you’re there saying nothing. You’ll have to get outta bed to make sure some rando doesn’t have a key to your room. And they don’t serve bacon at breakfast. I mean no big deal. I didn’t expect greatness. Just weird. Not a great experience. The room was nice and clean. The bed was comfortable. Front desk staff was friendly."