John Henry Smith Insurance 563 West 2600 South, Bountiful, UT 84010
About the Business
John Henry Smith Insurance is a reputable insurance agency located at 563 West 2600 South in Bountiful, Utah, United States. With a dedicated team of experienced professionals, we provide a wide range of insurance products and services to meet the needs of our clients. Whether you are looking for auto, home, life, or business insurance, we have the expertise to help you find the right coverage at competitive rates. Customer satisfaction is our top priority, and we strive to provide personalized service and tailored solutions to protect what matters most to you. Contact us today to learn more about our insurance offerings and how we can assist you in securing your future.
Photos
Location & Phone number
563 W 2600 S, Bountiful, UT 84010, United States
Hours open
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Long time customer here, over 17 years! Though that doesn’t seem to matter to this agency. I was happy with my Progressive insurance policy that I had for the entirety of my time as a customer. In 2021, I was contacted by email by a staff member suggesting I switch to Nationwide for a savings of $200 a year. I agreed and made the switch. Fast forward to today, and I learn that my policy was cancelled without my knowledge, 4 months earlier. After emailing with Kelie, I was advised that they no longer having writing authority with Nationwide, so my policy was not renewed in October. Nationwide supposedly sent me a letter via post regarding this, but no one at the agency ever bothered to contact me and get me on a new policy. Even just an email to all of their nationwide customers would have sufficed! Today Kelie quoted me on a new policy with progressive, but because of my lack of coverage and the loss of my previous discounts, the policy was too expensive. I feel like the agency dropped the ball here, it seems strange they wouldn’t want to keep a customer of 17 years on a policy. If I’m going to have to do the legwork, there is no point in working with an agent who isn’t earning my commission. So I went self service with GEICO and got a policy much lower than what I was quoted with these guys."
"I have been insured by John Henry Smith for over 16 years. They have great customer service. I also appreciate that they can shop around for the best coverage. They use many different companies."
"I've worked with Seth and Karen at this location for many years now and have only great things to say about my experience! During my years in working with them I've bought and sold multiple cars. After a quick 5 minute phone call they add and remove my car insurance policies with ease and prorate it so I'm not stuck paying the whole month. So easy to work with and the prices are fair! Would highly recommend!!"
"I love John Henry Smith Insurance. My son had been serving a mission and with the excitement of having him home, I forgot to call and add him back to our policy. Luckily, I got an email from my agent saying, "It has been about two years since we took Joseph off the policy. Is he home from his mission yet?" That was certainly above and beyond! I am so grateful for the amazing service I have always received."
"I never write bad reviews... because I feel like there are better ways to spend my time... but this is the worst customer service I have EVER experienced. Poor quality in communication, I tried working with my agent for 6 months and finally gave up and switched to a different Bear River location to someone who works for my commission. I’m pretty easy to please, but when errors were made they always made me feel like they were my fault. They told me my bank account information wasn’t correct when they never asked for it, but they read me numbers that weren’t even mine?! Then they said “well you signed the document” I signed a document for a policy change NOT for bank account information. I would never recommend this location to anyone. All I’ve experienced is poor attitudes and disorganization."
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