Utah Vacation Rentals by Vacasa

"I rented Blue Water Haven at Bear Lake. Vacasa, the home and the team exceeded my expectations. Definitely would rent again."

"My Response to Vacasa's cancellation notice below: Thank you for the cancellation notice. The feelings are mutual. My property performance has grown significantly since I took control. As you may know, Vacasa's performance was terrible last year. Last summer my property was vacant for three months during the Summer and barely booked for the fall. I contacted Vacassa multiple times to properly price my property. They said they did all they could do and lowered the prices to match the market rate and still couldn't increase the performance. Your company has been more concerned about collecting a management fee on all the properties instead of maximizing the performance of each individual property. Your company puts Vacasa first and individual clients last. How else was I able to increase my booking performance but your company couldn't? I warned your company in an email and stated what is the difference between hiring your company vs doing it myself. They had no response. I received this cancellation notice from Vacasa. Hello Stephen, This letter serves as written notice of termination between Vacasa (Turnkey) and Rental Solutions Inc., Stephen Ostler at 1176 W Wintercress Trail as you are in violation of the contract agreement. The owner exclusively authorizes TurnKey to act as vacation rental property manager on behalf of the Owner and provide services for the marketing, care, management, and occupancy of the Unit to the public for rent (and no other rental manager or agent). We have fully blocked your calendar beginning today, Friday, July 28, 2023 so that additional reservations cannot be booked. All Vacasa supplies have been removed from the home. The Schlage smartlock has been removed a replaced with the deadbolt that was stored in the Sclage Smartlock box. My Response...."

"I just returned from a trip to Park City where we were booked to stay in a Vacasa property. There was an issue with the property at check-in, but we were helped by Mr. West as soon as we called. He spent at least an hour on the phone looking into alternative lodging options and was able to find us a perfect alternate place, that we checked into that same evening. The situation went from dire to supurb because of his excellent service."

"We had an issue with our Vacasa home, so we called the national Vacasa number. They didn't understand the urgency of the situation (a major water leak), so we called this location. They immediately dispatched somebody, and Ron arrived to save the day. He advocated for us and got us moved to a very nice home. We had a great vacation. Thank you Vacasa and thank you Ron!"