Opulent Vacations
1960 Sidewinder Drive, Park City, Utah, United States
About the Opulent Vacations
Opulent Vacations is a premier real estate and travel agency located in the heart of Park City, Utah. Our team of experienced professionals specializes in luxury vacation rentals, offering a wide range of exquisite properties to suit every traveler's needs. Whether you're looking for a cozy mountain cabin or a lavish ski-in/ski-out chalet, we have the perfect accommodation for your next getaway. With personalized service and attention to detail, Opulent Vacations ensures that your vacation is truly unforgettable. Visit us at 1960 Sidewinder Drive and let us help you plan the vacation of your dreams.
Photos of Opulent Vacations
1960 Sidewinder Dr Suite 212, Park City, UT 84060, United States
Opening hours of Opulent Vacations
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of Opulent Vacations
"The unit itself was comfortable but our group had a multitude of communication & logistics issues. The address was incorrectly listed in the VRBO app so we were trying to enter a home that wasn’t ours. Apparently that wasn’t even the first time a wrong address has been listed. How is something as rudimentary as the correct address overlooked by a property company for our rental much less multiple times? By the time we left the incorrectly listed address, dogs were barking inside the home. I truly hope we did not stress out the animals or any people that were home at the time of the incident. These homeowners deserve a proper apology for the incident and Opulent Vacations needs to audit the addresses of their entire portfolio immediately to prevent future issues of this kind. The second day of our trip the property owner knocked on our door asking who we were because he wasn’t told he had a booking. Our group was concerned we would be kicked out of our rental due to the lack communication. However, we never received any communication from Jeff or the opulent vacations team addressing the incident. Based on the stress inducing events that were 100% in control of the unprofessional Opulent Vacations, I will certainly never utilize these property companies again. Our group has a very negative lens of what was supposed to be a positive weekend. I have followed up multiple times via email for a follow up communication and apology and have been ghosted. This does not align with the Opulent Guarantee. "Curated Homes: Opulent Vacation Staff have personally visited and verified all home details." The address was incorrectly listed and not properly communicated to the customer."
"This is a horrendous company. They filed bankruptcy and stole the deposit that I paid in advance for my vacation rental. Somehow they are still operating in other areas, but this company is running a shady business, to say the least, and cannot be trusted. I would advise anyone looking to rent with this company to stay far, far away!"
"Run Away!!! They filed bankruptcy and stole our deposit. Do not give them any of your money or trust anything about the company. We honestly don’t know the entire story, but I don’t want any other victims to develop. The owner of the property we had put a deposit on is allegedly owed $400,000 and we were taken for $22k. Seriously don’t do it."
"For the past 10+ years our family has rented homes in Palm Spring once a year. We always find very nice homes in and around the Las Palmas area with a hot tub and pool and were excited when we found "Milo Desert Luxury Retreat" in Chino Canyon. When we arrived at the home we realized our gate to the driveway did not work with the remote control or code they gave us. We called and were told there was 1 remote controller inside the house. We are two families, with two cars so one of us had to park on the street and wait for our other family members to come home with the remote and let us into the driveway. Very annoying but we'll deal with it. We're on vacation. We unpacked and immediately wanted to jump in the hot tub and pool! The hot tub was freezing cold as was the pool. We called Lynn, our concierge at Opulent Vacations and were told that she would have to call Kristina (with Opulent) and have her turn on the heater to the hot tub with her phone app. We told them that the pool was freezing too and were told that we couldn't have the pool heat on at the same time as the hot tub. We asked if they could keep the heat on in the hot tub and were told it shuts off after three or so hours. We were told that we would have to contact them if we wanted the heat turned on. So, EVERY morning, EVERY time we got back from shopping, EVERY time we wanted to have a hot tub we had to call or text and ask if they could please turn on the heat in the hot tub! Never in our many vacations in Palm Springs have we ever had to contact a management company to have the heat turned on. When we got back home from our vacation we contacted Opulent Vacations via email to let them know that we were very unsatisfied with our rental and how the heat and other issues were handled. I emailed and then spoke with Heather at Opulent who seemed to be shocked to hear about the details our stay and said she would speak with the people on her team and get back to us promptly as soon as they had determined a compensation offer. A few days later Heather emailed to say she would be on vacation and Kristina would get back to us regarding a resolution. Almost two weeks later Kristina finally emailed to say that while they acknowledge that there were issues with our rental they do their best to respond in a timely manner and no compensation will be forthcoming. When you offer an “Opulent Vacation” and charge $11,000, this should not be the experience your guest have."
"If I could rate this place 0 stars, I would. A group of us booked this place 4 months in advance, only to show up to construction-filled "housing." Since we had planned this trip for such a large group, we had been in contact with the owner over 10 times prior to our trip to confirm that everything was in order and ready to go. When we arrived, the "ski-in, ski-out" lifts that had been promised had not even been BUILT yet. There were tractors outside our front door, patio, and bedrooms. Not to mention the "hot-tub overlooking the snow" was covered in dirt and trash bags. There were "keep out" signs, and large gas canisters laying on the patio. When we arrived, we immediately asked to get in contact with the owner, but the workers "weren't allowed to" and "didn't have" their bosses phone number. Very sketchy and unprofessional management. If you plan to spend this type of money (~$2700/night), take your business somewhere else. This company did not offer us a refund, and suggested that we get in contact with our credit card company instead. The most disgusting part is that they did not offer us another place to stay, knowing that we had multiple families and children with us. It was our first time in Utah, and we had to spend our first day of vacation finding a random hotel to stay in without the help of any staff members. Save your money and your stress, and do not give this company your business. I have attached multiple photos of the construction, tractors, gas canisters, etc. If you are unable to view the photos, please reach out and I will gladly forward them to you."
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