The UPS Store 4760 South Highland Drive, Salt Lake City, UT 84117

"I use this UPS all the time. Not for Amazon packages, but printing services. I'm pretty sure the staff knows my name by now."

"The staff are always kind and understanding the stores are always clean and organized. Customer service is fantastic!"

"Service was quick and easy, the employee measured my item to get the smallest box that would fit, and I was out in just a few minutes"

"I have been using this UPS Store for several years for sending packages, returns, faxing and shredding. It was always a positive experience until today. I was returning two packages with a prepaid labels. I asked the young lady if she could reprint the label because it printed so small. She said no they can’t do that. When I let her know I have done it before and showed her where it was scanned she again said no they don’t do it. The other employees piped up and agreed with her. The first young lady said “she doesn’t lie” insinuating that I lied. When I said I also don’t lie , she promptly said “ you can leave now”. I never raised my voice. I was so surprised how I was treated I just left. I didn’t even get the receipt for the package. If she only said I’m sorry we have been told not to reprint labels or I’m sorry with any other excuse I could have accepted this. I have never written a negative review but how she made me feel was terrible. I feel sad I will have to use another store from now on."

"Dropped a package off that needed to be overnighted for business purposes and was reassured it would arrive on time....paid for the overnight rate and the package didn't arrive until 4 days later......business deal down the drain. I get it stuff happens and nothing is guaranteed in life. Tried calling 4-5 times explaining the situation and asked for a refund and finally got through to a manager and her only response was, "nope, sorry." I guess I was lucky enough to get an apology. Plenty of other businesses that will take better care of their patrons."