Oak Hills Pharmacy at BYU 1750 N Wymount Terrace, Provo, UT 84604

"They are good at filling prescriptions quickly if you happen to be at the pharmacy. However, I definitely would not recommend them unless you really have no other choice. They are the absolute worst at transferring prescriptions to other pharmacies and they are extremely difficult to get a hold of. Additionally, their hours of operation make it much more difficult to pick up a prescription than most other pharmacies. I have been trying to transfer a prescription for a week now and they still haven't taken care of it. Looking at other reviews, it looks like this has been a consistent problem for them and it doesn't appear they are doing anything to fix it."

"If you need a prescription filled internally, they do that very quickly. However, I have been trying to get them to transfer my medication to another pharmacy for over a week and they still haven't done it. Very frustrating. You might be better off using a larger pharmacy with better communication and operating hours"

"I usually don't have a problem here, but the other day a staff member was being incredibly nonchalant about a patient's medication and my own. I watched a patron in front of me burst into tears because the girl at the front desk was not being communicative or concerned for her much needed medication. She was this same way when I expressed need for my own. I don't think the students at the desk always understand the gravity of what they do and the impact of care and concern on unnecessarily stressed patrons."

"They are so hard to get in contact with. I’ve been trying to get a prescription filled for months and there is a nationwide shortage of it which I understand but they told me if I want to know when they have some I have to call and find out. I asked if they could just call me when they have some and they said that I have to call them. So I try to call almost every day and I get an answer a few times per week. If I leave a voicemail I usually don’t get a call back. One time I got a text saying they had some and I went in to pick it up and they said they didn’t have any. I get that it’s hard to get some prescriptions but it should not be this hard to even be able to talk to them and get information."

"I’ve been using this pharmacy since moving to Provo in 2018. They generally are on the slower side, but it usually isn’t super bothersome to me. The app on multiple occasions has not sent in my prescription or the prescription isn’t there when I go to pick it up, so I always try to fill in-person. Today, I arrived to fill a prescription just before 1:30pm. I left after 2:20pm. I specifically asked for the wait time when filling it (I was quoted 15-20 minutes). When they finally called my name after 40 minutes, they only had 1 of the 2 prescriptions I had filled. I let them know, and the pharmacist just gave me a confused face. They asked me for my medication’s names 3 different times. I understand everyone has off days, but today felt wildly ridiculous and unprofessional. No one apologized for the nearly hour-long wait, either. If my insurance wasn’t through the BYU student health plan, I would absolutely fill somewhere else."