Big O Tires

"**EDIT** these guys seemed to have over torqued the lugs as well. So tight I couldn't even get them off with my Milwaukee 1/2 impact. STAY AWAY FROM THESE PEOPLE IF YOU CARE ABOUT THINGS BEING DONE PROFESSIONALLY!! I brought sports car in here to see if they can find a small clunk in my front end I couldn't chace down myself. They had my car for most of the day the Saturday I was there and couldn't find it. I felt bad they spent time and didn't get paid so I purchased a oil change earlier than normal to make up for it. The next day I go to wash my car and there was dents in my fenders with big greasy hand prints on them where the guy who was looking for the clunk had pressed down on them in attpts to push the suspension down and make the sound. I brought it back to show them and was told they would get back to me after watching the tapes and have all but ghosted me. I've called twice and was told they would call me right back once talks to "manager" again and never has. I am very disappointed with the professionalism of this place. I won't be spending money here again and may have to take them to small claims court to get this resolved. Stay away if you care about your car. Luckily I have before and after pics of the damage since I wash my car and take pics often. Wish it didn't have to be this way. Photos provided of damage and hand prints. Dent is kinda hard to see but is on fender close to the headlight under handprint on drivers side as well as the passenger side by shock tower/window cowling area. Before I just asked for them to fix the biggest dent and was trying to work with them. Now I will have to take time off work to deal with this. Going to cost more now. ** edit, after reading other reviews looks like i am not the first person to deal with the greasy hands on the paint."

"before Jill and her sons sold the store- I would give this store a 10 on a scale of 5. After the new ownership, I have been there twice. I will not be returning. It was not even my car (daughters) and I was being pressured to change out the shocks/struts? $3,000.. She had Honda check them out and they said they were fine."

"I would highly recommend this big o.i had a flat on my passenger rear tire. Had no spare fairly new tires. They told me I picked up a nail. had to have my truck towed to .big o. I would like to tell everyone about JENNY! This girl took excellent care of me.had my flat fixed very fast.then told me no charge. THIS GIRL WAS AWESOME! Thank you so much JENNY!"

"Good experience today. I sent in a request last night and got a call this morning from Chris Mallon this morning to confirm and make sure I chose the right tires. He helped narrow down the tires that would work best for the car and confirmed the appointment. When I showed up and met Chris for the first time in person he said the tires were there and ready to go. I asked how long it would take, Chris said a bout an hour and a half with the wheel alignment. I went for a run around town when I got back, the car was in and being worked on. He was right on time. The price was exactly what he outed and I left a happy guy. I would definitely recommend this location and Chris Mallon."