Oklahoma Children's Hospital - Pharmacy

"The staff never picks up the phone, they never uldate the right dosage for my son's medicine, and they never have anything ready even if you call hours in advance. Honestly if my son's medicine wasn't a compound I'd never set foot in this place again, very unprofessional. We requested a refill on my son's heart medicine since he was running low, his heart medicine was sitting on their shelf for 10 days since they never bothered to let us know it had been filled, we had to call them when he ran out to see what was taking so long."

"I love the way they call you when it's time for refills if you haven't already ordered it. They go the extra mile to help if you have insurance issues. No complaints from me"

"Ridiculous wait times for prescriptions. They say 15 minutes, but be prepared to wait close to an hour if not more. Completely inconsiderate of their customers time."

"I drive an hour and a half to this pharmacy once a month, to pick up my son's medications. They've always been courteous, respectful and speedy with their service. I used to use Walgreens (out of close-to-home convenience) for all of my son's prescriptions and that was a MONTHLY nightmare. It's nice to have a pharmacy inside of the hospital where all of my son's specialists are located. I've never had one single issue crop up with this pharmacy and after dealing with monthly issues from Walgreens for 7 years, OU Children's Pharmacy has been a very welcomed blessing. Thank you, OU Children's Pharmacy!"

"Unreasonable waits. You could be in clinic and have the doctor write on the prescription that you need it now, and they will still make you wait. There is a huge miscommunication about the timeliness of filling prescriptions, as well as unprofessional behavior amongst the staff. If you are waiting at a Walmart pharmacy you don’t hear everyone gossiping loudly, at this pharmacy you will hear all sorts of gossip and banter, it’s hard to believe they are doing their job as fast as possible when they all stop to make eye contact and laugh with each other. Maybe set a professional standard that mimics other professional pharmacy’s? If you want your prescription filled within a certain time range you will need to physically go to the pharmacy and tell them, they do not follow paper orders or answer phone calls."