Service King Collision Midvale (Now Crash Champions)

"I would never allow this shop to fix one of my vehicles or one of my families vehicles. Why when an alignment check is a free service that takes a qualified technician less than 5 minutes to hang heads and check one's alignment be gate-kept by a service advisor/estimator that doesn't even know basic Utah vehicle safety laws? Will never go to or recommend to any one ever. Hope this shop changes management and cleans up the shop interior as the did the shop exterior."

"I didn’t originally leave a review despite being unhappy with my service. I am leaving one now, because I tried to have repairs done, that were supposed to be done the first time around, that have caused other problems for the car. The first call, I was spoken to rudely by Joel, and never called back despite being told he was calling our insurance to re open everything and to get it back in. A few weeks later, I call and leave a message stating I am unhappy with the work, and how things are being handled to fix it. The GM, Nick calls back, says he will be going out of town, will call when he gets back, and apologizes about everything leading up to this point. That was weeks ago, and no call back. We decided to go elsewhere so that we could get the work done correctly, and in a timely manner. I do not recommend this company for repairs."

"I was very impressed by the entire service team here. The office staff was friendly, helpful and professional. My car repair was completed ahead of schedule even though I had thought the promised completion date was very reasonable. The repair itself was all that I hoped it would be. I'm very pleased with my car. Judging from the condition of my car at return, it seems obvious that the repair staff was top notch too."

"After 6 months and my persistence my truck is fixed, mostly. The wire for the backup sensor is not routed correctly thru the bumper and it does not work, which I told them is ok. When I first went to pick up the truck they did not replace the bumper, put on the 4x4 decal, or put on the new hub cap which all 3 items they billed the insurance for replacement. When I pointed it out they said "they forgot". The fender flare did not match the other flares so they replaced all the flares, which warped after 1 week in the heat. I was told "all flares will warp in the heat". They didn't have a solution and I was to find some and they would "see if it was covered by insurance". I found them and 2 months later after my numerous calls they ordered them and put them on. I am done ranting, there were a few other frustrations. They get a 2 because at first the communication was great. I did my best to not show my frustration. Joel and Nic stayed pretty calm thru the ordeal. Nice guys and my truck is done. Be very cautious and aware of the final product when you pick up your vehicle."

"Great service and amazing communication, I appreciate everyone’s help! Even cleaned my car for me (which i never do) Joel was a huge help with fixing my car after a minor crash, I appreciate everyone here they are wonderful! Before and after photos attached"