Jiffy Lube Oil Change & Multicare

"Came in for an oil change and they suggested my filter be changed in my engine. It needed it because it was dirty. However when they put it in they snapped my housing for my air flow unit and filter. Cost me $450 to fix. They will never touch my car again. Mechanic even stated on report that it was broken at the time it was replaced. Stay away from there for anything more than oil. Super disappointed I should have been reimbursed for the cost of the parts they broke !!"

"Multiple times now I have come to this location and they offer to replace small things and say that the have the part in stock and make it sound like it is an easy thing to just add on. But it always turns out that they don't have the part on hand they have to get it from another site and the whole process ends up doubling or even tripling the wait time. I wish they would just be up front about not having the parts on hand and how long it is actually going to take"

"I'm never going here again. They messed up my oil change...They removed all the oil from my car, and forgot to replace the oil. My car kept stalling on the way home and when I finally arrived home I smelled burning, when I opened the hood they had left one of their oil covered wrags sitting on top of my engine. I removed the oil dipstick and it was dry. I called and they said they can come out to help fix it. When they came out their manager Lawrence poured oil into my car, and that just spilled out the bottom and got all over my garage floor. He promised several times they would come out to clean it. I called today and they said they would come out within the hour. 3 hours later they still haven't arrived. I called again and Lawrence said they are still planning on coming out. After almost 2 hours I called again and they didn't answer. I called two more times after that and still no answer. I had my son call and they answered right away. He said their guy was 10 minutes out. But half an hour later and still hasn't arrived. They close at 6 and it's 5:30."

"I’ve been doing oil changes at this location for the past 3.5 years since it’s been in a convenient location for me. I had given this location a 5 star review but after a terrible experience, I’ve decided to change the rating. On the latest occurrence, I decided to get $1,100 worth of work done here (I know I could have shopped around and got it done for cheaper but decided that I hadn’t had any issues with them in the past and that it would be nice getting all the work done then and there, plus I knew my car was a bit overdue on some of the maintenance). Well after this last visit, I started driving and about half way home (10 minutes away) I realized that my tire pressure indicator was on. I pulled over and saw that my rear tire was almost completely empty, so I filled it up at the nearest gas station and realized that the tire valve stem core had come loose and was spewing out air. This had to have come loose when Jiffy filled up my tire. When I called and complained to the manager the next day that my tire could have been ruined, he took no accountability (multiple times) and blamed it on me saying that I could have hit a nail or rock. I said either he’s an idiot or I am to think that I couldn’t spot if the tire had been punctured or that he could think that my valve core could come loose by a nail or rock. I also noticed that a weird sound had occurred and when I went in the next day to get the valve core tightened, I told them about the sound and they told me that it was the CV axle. I said that didn’t sound right because the sound sounded like it was coming from the back. They told me no and chuckled (insinuating that I was dumb). The only glimmer of positivity of this experience was that I asked for a partial refund and the manager gave me $100 back. When I took the car into an actually competent mechanic, they told me the CV axle was fine and that my car was making that sound because the back two tires weren’t tightened properly. Well guess who just rotated my tires only a few days before that? You guessed it, Jiffy did. So when Jiffy kept not taking any accountability and questioning my competence, I hope this story confirms to anyone reading this, that in fact, they are the ones that are inept because they almost ruined not only my tire, but also my two back wheels because of that impotence! The common denominator for all my problems was Jiffy. No place is worth going back to after making such critical and simpleminded mistakes. I will not be going back here!"