Big O Tires 5734 Harrison Boulevard, South Ogden, UT 84403

"I went here to get the emissions done on my vehicle. I called beforehand to make sure they could help, and when I arrived, I did not have to wait too long for them to bring my car back. Once they took my car back it was only about 10 - 15 minutes until I was handed the keys and on my way out of there."

"Will NOT be going here again. GO SOMEWHERE ELSE. Not sure if Brian was having an off day, but he was completely put out by our request of a refund and entirely inconvenienced by my presence. Positives: Our 4 tires they sold us are great. NEGATIVES: -couldnt do safety check for our vehicle because they let their licenses expire -we have to get another alignment at another mechanic because they found other problems so I requested a refund. The staff member said, "just bring your card in. I'll refund it. Whatever." I arrived with the card, walked in, and mentioned I was there for the refund. He grumpily repeated the reasoning I gave him for our refund, rolled his eyes to his coworker and said, "or so I've been told." KNOWING FULL WELL THATS EXACTLY WHAT I HIM. Refunded the money without saying a word, set the paper on the counter, pointed to the amount, and went back to his computer without saying a word to me. Turns out he could refund it without me coming in. I wish he would've done that. -while replacing 4 tires, I wish they could've noticed the caliper is broken and leaking break fluid. I hope the owner or manager can speak with Brian and help him with his customer service."

"In general, Big O seems to care about making their customers loyal ones. This visit and a lot of my visits are small fixes with no charge. This time, my tire was leaking because of a bad valve stem. They fixed it, no charge. I buy all my tires from them and they have a customer for life. Great customer service."

"Received a coupon welcoming us to the neighborhood….. what is should read is “here is a price so low there is no way we will honor it, even though both Ogden locations are listed on the coupon……..best they could do at one location was DOUBLE the coupon price. The other location was TRIPLE……I fully understood my vehicle takes 3 more quarts of oil than the coupon and was willing to pay a reasonable price for the extra, not double the price……. Don’t waste your time at Big O….. it’s the big bait and switch."