NAPA Auto Parts

"First of all I was told the light bulbs that I put in my SUV were the bright they had but my wife is always telling me that she can't see her lights on the road. 2016, no LEDs then. I was told when I bought them, they have a 5 year warranty. So I went in and asked them about it and they said that their longest warranty is 3 years. And I bought the good ones back then. Well, I had to get her the brightest lights they had so I shelled out almost $80 with a 3 year warranty because either they lied or wouldn't honor what I was told. Next I had to make a second trip into the store because he gave me the wrong ones. He went out of his way to tell me not to touch the bulbs with my hands and for some reason, it may have been a question I asked him or something, he opened the box and while he was trying to get one out of the box, one of his fingers touched the other bulb. What can you do? It is, what it is people. (Auto Zone doesn't offer any warranty on their lights at all)"

"I got a fix it ticket earlier today for break lights. I walked in and asked for help, even though they aren’t are shop, Mike gladly helped me! So nice of him, thank you Mike! Be blessed."

"Had to 911 down from Logan to get a part that I absolutely needed that Sunday, and these guys worked with me and hung out past closing time so I could pick up what I needed. They all seemed super chill and happy to help me out too. I have always had good experiences at NAPA, but this one is my new favorite."

"I bought an engine mount from here that made the whole car vibrate. I swapped it out with an oem one and the car was great again. I asked if I could return the bad mount or at least get store credit. They told me they wouldn’t take it back without the original cardboard box which they had left in the rain instead of under the roof of my porch. I shouldn’t have thrown away the soggy box it came in and shouldn’t have assumed the part was good. I normally have had a great experience with this location but was very disappointed this time around."

"Bought a very expensive battery from them that only made it about 2 years before a cell failed. Went back to test/exchange it, but they won’t do anything without a receipt. Every other parts chain keeps their own records, but apparently not Napa. Zero customer service whatsoever. Took the battery with me and I won’t give them another penny."