Flex Towing & Recovery

"Flex towing I want to thank you for arriving in a timely manner and also for taking care of my tractor."

"A rock fell off the tow truck and hit my new car. We told the owner he said “Not my problem” He was absolutely rude about it."

"Customer service is excellent! I went in and all my needs were met same day. Will definitely refer to a friend."

"On November 15, Flex Services picked up my Ram dually from Thackerville, OK, & delivered it to Plano. The rear wheel studs broke off, so there were no back wheels on the passenger side. The drivers (my son clarified it was not Logan) did a great job of getting the truck onto & off the tow truck without causing any more damage. However, the price I was quoted for the work, which was $100/hr, was not honored. A job that should have taken less than two hours was stretched to four hours. The driver said he needed to go back to the 'yard' for something, & he didn't arrive at my home until 4 hrs later. My son was at the pickup & made it home in less than two hours, so the driver should have, as well. I also noticed he didn't write in the price he charged me, which was $400, so I had to request he do so. I have no complaints about the quality of work, but I don't appreciate the way business was done & that the price I was quoted was not honored. REPLY: I was fine with a quote of $100/hr, as I stated above, but I was NOT fine with your driver returning to the yard for whatever reason he did, which delayed his arrival to my home. There was no adjustment made for that time. My son even asked for clarification & if the driver would stop the time while he went back to the office. I reached out to him by phone twice before he left coming to my home, well over 30 mins later. Yes, I agreed to a max of $400, but if I'm quoted by the hour, the expectation is just that the driver would bring the truck directly to my home, not stretch the time to meet the $400 max."

"Nathan and all the folks at Flex Services were absolutely the best people I could've found for helping me, I had a wheel bearing go on a fifth wheel RV and they helped me immensely over two days ordering a couple of bearings cuz we checked another wheel and it was going as well and they sorted it out told me the best places to eat and they are the friendliest crew out there."