Aqua Haven 6700 Northwest Expressway, Oklahoma City, OK 73132

"Aqua Haven was great help along the way with the purchase of my swim spa. I have be talking with them over a year about the different models. Ryan was more the helpful. I'm gratefully to have worked with a company that will be around for years to come."

"I’ll start this review with DO NOT USE AQUA HAVEN. My family went to Aqua Haven to price pools in February of 2022. We were told someone would be with us shortly. After waiting nearly thirty minutes we walked to the door to leave but was then approached by an employee asking if we could wait longer. I explained we already waited thirty minutes and we’re going to leave. Magically a salesman, Kim, was available and answered our questions. After getting information, we left and later decided to use Aqua Haven. We signed the contract in March of 2022 and were told by Kim our pool would be installed sometime in July. Not long after signing the contract, Kim told us to meet at their tile place to pick out tile for the water feature. We picked out the tile and Kim took notes of which one we liked. In May or June I began asking about the schedule and if we were still good for July. I was told it now looked like a start date in August. I’ll fast forward thought several infuriating months. On October 10th, Kim sent me a text message saying we were the next pool to be installed but was not sure of the exact date. At some point after this message, Kim was fired for what I could only assume was her incompetence. I was contacted by Rocky who was the general manager, towards the end of October. Rocky met me at my house and was apologetic of everything to include how I was told a start date in July and now it was the end of October. Rocky told me I would be contacted by Cody who is in charge of the construction process. I asked Rocky if Cody could spray paint the grass to show us where the pool was going to be set exactly before they began digging. Rocky assured me Cody would. Several days later I received a call from Cody while I was at work. I answered and he told me they were starting construction that day. I explained how we were told he was going to show us where the pool would go before they started digging. Cody understood and waited until we were off work so he could show us the pool location. On November 1st they dug the hole. The day after they sat my fiberglass pool in place. After these two things were done, things began moving at a snails pace again. They poured concrete in December and in January started working on the water feature. Rocky told me Aquahaven uses their pool installers to try to do tile work if it’s “not too complicated.” Well ours seemed to be, since they had to redo it four times. I’m talking completely awful. I will attached photos to show how bad the work was. After I continued to complain about the quality of work I was told they would hire a professional tiler “if thats really what I wanted.” I told them it was what I wanted since I was paying for it to be professionally done. Aqua Haven finally completed this nightmare of a process on February 28th 2023. Throughout the process I learned the owners name was Ryan. I find it odd, after all the problems we had, Ryan never reached out to us or completed a quality control walkthrough of the completed project. Although it was quite the fight every step of the way, the pool turned out nice. We used the pool all summer and in August I sent Rocky a text message asking about a cover for the pool. I did not want to use Aqua Haven for this pool cover due to all the issues before. But I thought this would be easy for them since they had all the pool measurements and installed the pool not even a year ago. Again, Aquahaven proved me wrong. Rocky told me he would have “Mack” call me to figure out the cover. After two weeks, I call the office and spoke with Mack. He explained they were busy getting ready for the fair but would try to get someone out to measure the pool. They came to measure the pool then left. After several more measurements the cover was order and did not fit. I was frustrated and asked to have Ryan the owner call me. I was told by an employee, he would pass along my information but highly doubted it would happen. As of this posting Ryan has never contacted me about all the issues we had installing our pool or cover."

"We are two happy Aqua Haven customers! We attended the sales event at the Tulsa Expo on Saturday 2 March, and we were, "Just looking," however, Bryant greeted us and spent a good bit of time answering a lot of our questions. He was able to answer everything we threw at him and was awesome! We decided on a Hot tub we really liked, worked out a nice deal, and took delivery the next day. Bryant, and Ryan, thank you both for your amazing customer service! We are very happy with our choice, now we just need an electrician to complete our hook-up! I can't express how much we need the tub, and how easy it was to purchase, with no pressure to buy at all! Thank you all at Aqua Haven! Ron and Ginger D."

"Seth was amazing at explaining everything to us about the swim spas. He made sure I got what I needed, but not too much or too little. Ryan was also great to work with! Glad we went to the Expo event!"

"After looking for years I finely bought my spa! Sales made my choice easy they listened to what I wanted and showed me the best spa for me. Sales answered all my questions. I bought a Master Spa delivery was great on time and they cleaned up after my install. If you are looking to finance they are great to work with and they option to chose from. Love my spa"