Dr. Carl E. Pfanstiel, MD 1220 North Elm Place, Broken Arrow, OK 74012

"I was a patient here as a kid, mostly saw Dr. Terry, occasionally saw Dr. Pfanstiel. Both were always very sweet; I always felt comfortable and dignified. Recently called to retrieve some old records, and front desk was beyond accomodating."

"I love doctor Pfanstiel and have been taking my daughter to him since she was a newborn. I have planned on taking my second child there as well. However I am just burnt out with the front desk assistant Lori. She is the rudest person I’ve ever had to deal with since becoming a parent. She has attitude about every question you ask her even when it comes to making a simple well check appointment. My sister has 3 children that go here as well and she’s experienced the same thing. The fact that she is still employed with all the complaints I’ve read and heard is just unbelievable. At this point I think I’m just going to switch doctors. Obviously she is family with someone in the office and this is never going to change. It’s very sad to split ways with a well known pediatrician in Tulsa. Her behavior towards people is just unacceptable at this point."

"Lori at the front office is the sole reason for this one star review. It's truly sad that this woman ruined my entire experience given that the doctors seem to have wonderful reviews. How anyone deals with her on a consistent basis is baffling. She is very rude and condescending. I have never been spoken to more disrespectfully than I have from this woman. A receptionist is the first impression you get at a doctor's office and I'm seriously surprised that they are getting patients at all. Having sick children or children in general is stressful enough. She just makes it that much harder to do something as simple as making an appointment. I dont know how she still has a job. She has left a serious bad taste in my mouth."

"We love Dr. Pfanstiel, Dr. Terry, the nursing staff, and the office staff. Everyone is so friendly, we can get same day appointments if our little is sick. We never feel pressured into making medical decisions, but supported in the things that we choose. The after hours nurse has been so helpful the couple of times we have had to call after hours and our little ones nurse has helped us via phone plenty of times. We love how much they love their patients. We also love that they have toys in the patient rooms to keep our girl entertained and they always end the appointment with a blessing."

"If I could give less than 1 star I would due to the horrible rude lady at the front desk who answers phone calls and the crazy mess we have had to deal with just from switching doctors! The front desk lady talks very condescending to people and interrupts and talks over you and has absolutely zero people skills. I've seen several people who have complained about her so why she still hasn't been dealt with about this has me question whether this facility takes its customers seriously. Dr. Terry and her nurse were okay, not great but not bad. We went ahead and switched doctors to one where we didn't have to deal with a hateful receptionist. When this doctors office received our new doctors request for medical records for the kids they called and left a voice mail because the kids had upcoming appointments and they wanted to know if they should cancel them. I called back and the front desk woman was incredibly rude again. Apparently she never canceled the appointments like I requested either because she literally called me back 2 days later and asked me if she should cancel the appointments or keep them. So I told her again and she said she would cancel them. I get a call a week or so later saying my daughter missed her appointment for her shots and asking if we are gonna bring her in! My husband called and asked to talk to the nurse instead of the receptionist since she was clearly not doing her job, and after explaining 3 times that we were not bringing the kids back there was able to finally get this mess cleared up. I don't recommend going there. I've never seen such a mess! Or such a rude receptionist!"