Imperial Healing Estate 4194 North Imperial Way, Provo, UT 84604

"MULTIPLE reviews from staff in an attempt to cover mass amounts of abuse. They refuse to allow Vocational Rehabilitation to have my records despite my written permission. Staff member, Ethan Baird also LIVES IN THE FACILITY. Bernardo was found to be grooming girls, Amber is a belligerent woman who uses the environment to power-trip. The reviews from staff that I recognize are Melissa Bond, Alyssa Damron, Todd Hansen and Ethan. When I was at the facility there was a rumor that staff were given a bonus to give a good review of Imperial. Considering that they allow bribery, child abuse and will not release records, this facility ranks at the bottom of the ones I've been to. Kiara Wilcox's review is also suspect as she is also working with the youth in Imperial Healing Estate. Staff turnover rivals that of a McDonald's owned by a manager that does nothing but delegate work. I have Dissociative Identity Disorder and made parts of my personality because of the trauma received here, but can't receive treatment or benefits because they to this DAY (12/13/23) will NOT give any medical records over which is ILLEGAL. I can't use the er, receive a hug without warning or taste brown sugar to this day, lest I hear the screams and swearing of staff as they bang down the hall. The fact this "medical facility" is in a normal house spells trouble for the patients traumatized here as they no longer feel safe in the most common environment and the one they're supposed to feel safest in."

"I was a patient here at IHE. I was here for 8-9 months. If I could give this place ANY LESS than 1 star I would. My ex-foster mother also wrote a review here for me since the one I originally wrote, I cannot find. Let me tell you guys what I saw during my time here. I'll try to keep it short as there was A LOT. I was here at imperial about a year or two ago. I was there for suicide attempts and I had issues at home. My first therapist (I won't name her as she doesn't work here anymore) sided ONLY with my mother. And from this I was accused of being a liar, and kept there like it was a daycare. They told me that my father was ignoring family therapy, and didn't want to show up. Eventually, they took him off my call list completely. For no reason. I came to find out when I spoke to my father after this, that they PURPOSELY were excluding him. These people told me that my father was a horrible father and that he did not want me. But the whole time he was trying his hardest to reach me. I would write letters, and they would throw them away. NOT ONE reached my father. Our chef was amazing. But when we spoke about how we were still hungry, we were turned down and told we ate too much and that there needs to be enough for the staff to eat as well. We were not allowed to go and refill our water bottles whenever we needed to, and we were not allowed to ask for snacks. If we were hungry, we had to wait for snack time or meal time. I witnessed about four people attempt suicide while I was there. The first one was within my first week. The bullying that the house allowed was absolutely insane. I was accused of lying and bullying the others, but when I would try to speak out and defend myself, I was ignored. I witnessed MULTIPLE friends of mine being gossiped about and bullied. And one friend of mine who was bullied simply for her beliefs. They let this happen.The staff AND therapists played favorites. If you weren't a favorite, chances are your stay will be hell. Let's talk about our punishments now. If we advocated for ourselves (needing a room switch, someone's bothering us, e.t.c) we were told to deal with it ourselves. We had a group during the day where the girls in the house were supposed take the time to communicate and talk to who ever they were having problems with. No. This group was literally just girls bullying and teaming up on others for the sake of their mental health. IHE also worked with a phase system. There are four phases. These phases were supposed to be based on how well you behaved and how well you were progressing. It was definitely based on how well you listened (and favoritism I cannot stress this enough). If you were in trouble, or seen as "a problem" as some staff would say, you were put on phase hold. Phase hold means ALL of your privileges are taken away, you can't even call your family. I was on phase hold A LOT. The only times I would speak to my family was family therapy. And I was not allowed to leave the house. Towards the end of my stay they switched to a scoring system. With this scoring system they also introduced "quiet time." Quiet time was when an individual (or the entire house) got into trouble or didn't get a high enough score, they were not allowed to speak to each other or even the staff. We would get in trouble for even asking questions. Sometimes "quiet time" would last days. Oh yeah, and let's not forget that one of the staff members ended up ENGAGED to one of the girls I was there with. How crazy. I CANNOT stress enough how much I despise this place. I still have nightmares of the things that I have witnessed there. If you love your children DO YOUR RESEARCH. I was hoping that they had changed but from what I have seen from recent reviews, it doesn't look like it has. I understand this job must be so hard sometimes. I know that the staff has seen some things that they have to live with. But in no way does this excuse how we were treated. Do better for your children."

"Parents - if you're as scared as I was about all the reports of abuse, neglect and/or general mismanagement of Residential Treatment Facilities, you're going to want to read this. Imperial Healing Estate is not only one of the GOOD ones - they're SUPERB. Truly. My daughter went in with intense suicidality. I'd heard the KUER series "Shut Away" and had read reviews of kids being treated like felons at best, like animals at the worst. I was terrified. Imperial went above and beyond to not only answer my questions, but to ensure I had transparency into what was happening with my girl. She was given a confidential call every week, so I knew she could tell me if anything was out of sorts. Lexi and the rest of the staff answered any and all questions I had in a timely and kind manner. I can't say enough good things. And my girl is doing beautifully. But ask ALL the questions. Their answers and their policies of safety will give you great peace and hope."

"I am the foster parent of a youth who stayed here for 8 months, and she says it was the worst mental health facility she has ever been to. The staff was inappropriate and unprofessional. Their food was restricted and they were told they eat too much if they said they are hungry. When told about concerns, the staff was insincere and gave calloused responses. She witnessed four attempted suicides during that time and still has nightmares about the place. She felt that the staff was condescending and looked down on the clients because of their mental health needs. She often felt blamed and was lied about. Often, patients were put on “silent time” and were not allowed to talk to other patients or staff — sometimes for days at a time. They were scored and then punished if they did talk. Privileges were taken away from patients (including family visits) and the whole house when patients advocated for themselves (e.g. asked to switch rooms). It grieves my heart that there is so little accountability for these kinds of places, and that these injustices are inflicted upon already vulnerable and traumatized children. This is certainly a difficult place to work, and my foster daughter does acknowledge some staff who were helpful (including Ariel, her therapist, Jessica, Daniel, and Rick). But it doesn’t excuse what happens there. Her words: “I really hope that was just a low point in how the facility was being run and I hope eventually they treat the girls the way they deserve to be treated, but no one should ever have to go through what I went through there. And if they don’t get better, they need to be shut down.”"

"Placing a child in treatment is a difficult decision. You invite their team into your family circle and entrust them with the care of your loved one. I knew what kind of an environment and treatment team I hoped to invite into our family. When I walked into Imperial Healing Estate it felt like a home where my daughter would be kept both physically and emotionally safe. A place where she could learn the skills and tools to live her best life. They did not disappoint. The team at IHE was welcoming, communicative and very helpful. The care plan they developed for my daughter was tailored to her specific needs. They worked hard (and sometimes creatively) to involve all of the family members in the healing process so she could return home to a healthier family with more effective communication skills and better boundaries. I would not hesitate to refer anyone I love to the care of this wonderful place and their skilled team. We appreciate them. They’ve changed our lives and given our daughter mental and emotional freedom she didn’t dream was possible. We love Imperial!"