Granger Medical Clinic, West Jordan

"The West Jordan clinic is great. The receptionists are polite and efficient. The medical assistants have also been polite and helpful. Dr. Grover is excellent and the reason for the 5 star rating. He is very knowledgeable; he listens to me, and he takes the time to explain what things mean. I have never had a doctor as concerned as he is that I understand what is going on."

"I used to be very fond of Granger Medical Clinic, their service was once very helpful and comprehensible. Now it has found its way into the garbage. I have a chronic illness that was being treated by doctor that has since left and it seems like in the months before they gave up on their patients. I needed my medication desperately but had just switched insurances and it was like they did not want to help at all. Very rude on the phone and constantly saying they were waiting on the insurance but when I would call them they would say they were always trying to reach the office but they would never answer or would hang up on them. I finally got an appointment with about the most incompetent medical provider I have ever had. Extremely rude when I asked questions and decided to put her opinion in on my sexual life. The cherry on top of it all for this appointment was she looked in my ears saw wax and tried to get it out. It did not work at all and left me without hearing in one ear for a month before I was able to see another doctor through St. Marks that could handle that simple procedure. Flushed so much water throughout my ears gave up and told me to go home and do it myself, so kind. Finally I can go get my shot guess what that same provider and stabs me with the injection and administers it way too fast then what is recommended on the box. I said wow that was really fast, she goes I’m just doing what you wanted. When she asked if I wanted it fast, I thought a little quicker than how the nurses would normally do it but nope stabbed into my arm and done in 5 seconds. Now I have a new bill which is charged under her name for my “therapeutic injection”. Something I have never been charged for them to administer the shot in the past and when I call the billing office to help me understand, they completely disregard it and say well call your insurance. I was asking if they could provide me the other statements for therapeutic injections, like all the other times the injection was given to me and would say well call your insurance nothing we can do. Blatantly disregarding my concerns and not any help at all for trying to get my medical statements for past therapeutic injections I have now since found a new providers with a much friendly staff who are helpful with billing questions and don’t stab you in the arm for your “therapeutic injections.”"

"This was at the urgent care for a ultrasound. I showed up 10 minutes early checked in at the desk. The girl said I was checked in and told me where to wait after one hour. I went to the desk to ask when I would be seen the girl went to the back Came back out and said shortly. Once I went back, the tech was awesome but said the girl had forgotten to check me in completely. Very disappointing due to weather being horrible and my appointment delayed over an hour. The front desk staff needs to be more cognizant in realizing where their patients are. The technician was awesome and very apologetic"