Revere Health Family Medicine - Roy - Rock Run

5640 South 3500 West, Roy, UT 84067

"So I submitted another review for the individual doctor, and got told to email, which I did. I have heard nothing back and it has been four months. No apology, no acknowledgment. Nothing. It also seems like there has been a degradation in care at this facility. By looking at other reviews, lots of satisfied people are no longer satisfied. Also, putting reviews in chronological order shows degradation. Please don't ignore complaints, please acknowledge and improve. Learning is part of do no harm."

"Minimal care if you have more than the cold. In pain 24 hours for 3 days. Calls not return immediately. Last advice was to go to ER. Unacceptable. Dr. Petersen showed zero interest like she was reading from a script. This is not a free clinic we paid good money, for what?please don't respond with the blanket statement 'we strive for excellence.' Move on, as we will be moving to another care facility."

"We've been coming here for over a decade but the last couple of visits have been low quality. Last time I brought my minor child for an xray because he fell and we thought he might have broken a toe. When we made the appointment, we made it clear that we wanted an xray. Not only was the xray technician not there, but the PA couldn't even tell us when the xray technician would be in for an appointment. He was super dismissive, no bedside manner. Honestly, he just looked super bored and like he couldn't care less. He made zero effort to figure out the person's work schedule so that I could book for when that person would be in. Thinking about just leaving and trying a new practice now."

"After coming here, since I was a child and having no issues. I simply called and asked them if they accepted my insurance they couldn't even answer my question and acted like I was an idiot and nobody has ever asked them that question. I won't be returning. I called another doctor's office and asked them the question the same exact question, and they answered my question with professionalism. Would give this place a 0 if I could."

"I saw Dr. Darlene Peterson. She brushed off my concerns and didn't even address half of what I had told the nurse about. The whole office is only concerned with insurance payment. "We can't do labs if you've already had labs this year due to insurance.... you should have brought in your last lab results. I dont know what to bill this as... have you had a yearly exam or is this what this appointment is?" Like is that all that matters now? I felt like a number not a patient. She didnt even give me a basic look over like Drs are supposed to do. Just gave me a copy of an old magazine article about my concerns and said I should probably see a specialist but she doesn't have any recommendations because it's about who my insurance will cover. Couldn't refill my prescriptions even. What the heck am I paying for here? Not to mention I had made an appointment online only to show up and they had no record of my appointmen and sent me home. I showed up the next week 12 mins late and they said I have to reschedule. This place was a joke. Not going back."