Intermountain Health Riverton Hospital

"I had a medical emergency two weeks ago and was rushed privately to Riverton ER. When I walked in the front receptionist there greeted me kindly and was so sweet. She was very professional and efficient to help me get checked out as quick as possible. I’m assuming as I was having a neurological issue, I was pulled in right away. Staff were quick to help and get me where I needed to go. Once in my room I was seen by Dr. Finnerty. I felt dumb because I was having difficulty expressing what was going on with my body and didn’t want to take up a bed as they were very busy, but he was super understanding, listened to what I was saying and made me feel comfortable and cared for. While my health experience was not enjoyable, my interactions with the ER staff at Riverton was."

"Went into the ER around 3am Monday for horrible back pain. They got me to a room quickly and did blood work and a CT scan and before I knew it I was admitted and had to get my gallbladder removed. The nurses and staff were so kind and helpful. I was really anxious and everyone answered my questions so nicely. It was all a bit of a blur but I felt so safe and taken care of. I highly recommend this hospital!"

"My mother in law was brought into the ER because of a Fall and she had been down for about 24 hours before she was found at home. I was in Germany ( I had just arrived there a day prior to her fall). The ER doctor was on the phone with my husband and his brother who was at the hospital told us that she was in very critical condition and was going over her life directives and we needed to think about hospice care. Due to her information we rushed home to find her just fine. I read her report after i arrived home and the very first line says 92 year old in STABLE condition in the ER, Not one time did she say STABLE to us. Very poor doctors advice, she should of thought about how she was telling us."

"We are at the cancer center in this Hospital. My mom has to have 12 treatments of chemo. Our appt was at 10:30am and we arrived at 10:20am. Right on time she was placed in a nice seat by a beautiful glass wall that you can see the outside. Her port was accessed and blood was withdrawn. At 11:00 she was asked if she could go back outside to wait for the blood results because they were running out of chairs for treatment. As we go out, another patient that was waiting in the lobby, was moved to my mom’s spot. 20 min latter my mother was called and seated in a “closet” just 4 walls, there was no room for me to sit by her. Now, I know my mom’s treatment doesn’t depend on the place she seats but….moving her to a less desirable spot so someone else (better liked or better known) can have the nicer one was in my opinion very unprofessional. I felt my mother was less important to the staff. And I wished they could have the heart to treat every patient equally, regarding their skin color. This is how we felt, there could be a different explanation for all that happened but it looked pretty straight forward from our angle. Update: by 1 pm she was moved to a different chair with more room without us asking for it. This was a nice gesture but the situation already left a bad taste in our mouths."