Eddie Bauer

"My coat had a major manufacturing defect, but it was outside of the new 1 year period. Corporate told me they would replace it for free even outside of the warranty and said to talk to the store I bought it from. Lexi (the store manager) at fashion place refused to honor what corporate said and would not replace it, so now I have to mail it in and wait three weeks for a coat in the freezing winter months... Horrible customer service. I previously bought a lot here, but never again. Thanks Lexi, for letting me know that you no longer support or care about your longtime customers."

"the quality of their products has gone straight down hill, no more lifetime guarantee, makes sense. no more EB...."

"They changed their return policy. They won’t accept returns for previously worn clothes and the onus is on the customer to prove that it’s unworn. Since I can’t return clothes anymore washed or unwashed, they’ve lost a customer."

"The threads are coming out of a $40 pair of pants, and they're basically falling apart. This started happening after about a year. Severely overpriced for this type of issue, even with the constant "sale" in their store. An acquaintance of mine has the same problem with their clothing and mentioned that the store is good about swapping out defective items. I reached out to an employee who confirmed that they are in fact, happy to replace the pants. When I finally brought the pants in, I was turned away immediately because of some 1-year limit on exchanges for defective clothing. Good looking clothes, but they're not good quality for the price."

"Eddie Bauer has some great gear. They are good at standing behind their products. Customer service in the store is friendly and helpful. Their first ascent technical gear is really nice but kind of expensive. They have some amazing sales when things go 50% off."