Express

"I purchased a clearance sweater at this location, and when I got home I realized that they had overcharged me by $3.99 plus tax. When I called to get a refund over the phone, a gentleman informed me that it could only be done at the store. I just left the store, and no money was refunded. An old cranky lady tried to explain to me that I had paid less just because I had used my reward cash on it, she obviously doesn't know math. Another older lady said that she couldn't give me the money back because she couldn't know what the clearance discount was back then. Horrible experience, don't recommend this store."

"As I was shopping and grabbing my selections I expected someone to ask if I needed a fitting room. There appeared to be a young man engrossed with flirting with his coworker as they both worked around the same rack and table of sweaters in the women's department. Of the two associates in the same area as myself there was not customer assistance or interaction. As I made my way to the back of the store for the fitting room carrying the 5-6 selections of holiday party options; I was standing at the fitting room door frame as the same young lady approached walked in and out of the fitting room completely ignoring the customer standing there. As she walked away I addressed here with an "excuse me, can I please get a fitting room"? With what appeared to be distain from the associate she scrambled for keys and unlocked a door and said nothing. The fitting room reeked of a dirty diaper and they were filthy. I can only imagine what a magic eraser from Mr. Clean could do to the white baseboards, but that would require action and gumption which appears to be lacking."

"Don't sign up for an account. They sent you 3 emails a day and the unsubscribe button doesn't work. I tried to contact support to get unsubscribed. They told me the only way is to delete my account. This is shady at best and illegal at worst"

"Love Express hate the service. I don't know why there is a need to throw attitude and a dirty smirk when asking for a fitting room. I honestly have inconvenienced myself from shopping close at Murray to driving downtown to City Creek because I always am made to feel like a burden. No hello, no acknowledgement, not even a quick I will be right with you. Just dirty looks and no service. Seems this store is on its lasts legs anyway."

"Express at Fashion place needs a training in costumer service ! I was told that it will take almost a week to process an order in the store when it says you can pick up your items in the same day or next day . The employee had a major attitude. I will not be going to the store rather just buy on line !"