KITA

"Service was enthusiastic yet incompetent. Food was creative yet poorly executed. Starting with the host, we called to confirm our timing for arrival. We likely should have been told that the group in front of us was going to need an extra 20+ minutes and we could arrive at a later time. Instead, our large group arrived and was told that we should find another bar to get a drink at before our reservation. It made us look disorganized to our group and made our group uncomfortable, as we just stood around for 20+ minutes. Once we were in the private dining room with our 17 guests. The table was a bit too small for a group our size, we were not warned that we would have to get comfy and snuggle with our teammates. We had one person not show, the host nor our waiter realized that we could remove a seat from the overstuffed seating. I moved the seat out away from the table, to make some space. After watching the waiter walk around the chair for about 30 minutes. I had to suggest to the waiter to remove the chair to make more room to accommodate service. The waiter was asked by me, the host for the evening, to explain to the table that they should order an entree, soup and salad, that we have ordered apps for the table. No discussion with the group happened from the waiter, the team was a bit confused about what they should be ordering. Then there was the timing. I ordered miso soup, it came out along with my entree. The group ordered sushi & crudo. They were ordered as an appetizer, however they came out after entrees. The restaurant did give us ~3% "make good" by removing some items from the bill. They should have removed more from the bill and if they had brought out some desserts, a fairly common hospitality move, would have made the ineptitude more tolerable. The food was mostly mediocre bordering on not worth what is being charged. We were told that the restaurant was experiencing a large amount of employee turnover which had contributed to the sushi bar being way behind. However we weren't told why we weren't warned about this latency when ordering. Only a single steak was to the correct temp, it was the well-done order. The med-rares were still purple in at least one case. The steaks were over-salted, in my opinion. They didn’t look or taste like the high quality steak I am used to getting at the ~$100+ price tag. The courses were not steady, nor timely. We had long waits between food coming to the table. We had apps come when a dessert course should have been served. Overall, nothing happened like one would have expected. Even the pork chop which they asked for a preferred temp, was not to the correct temp. Many drink glasses were empty, often. Overall we spent about $240/pp all included. In short, we overpaid for mediocre food and ultimately incompetent service. Notably there were small groups in the main room that seemed like they were enjoying themselves. I will never book a large group there again. Not sure I will need to give them another try for any size group."

"This is by far the best meal I have had during my vacation. Although our table was arguably difficult, our server Kristi was supreme. She was able to get the entire order right and was there when we needed her and absent when we wanted privacy. The food was mouth watering. The steak came out perfect and the mash potatoes and sweet potatoes were the best I have had. I would highly recommend coming there for your dinner plans."

"Amazing Japanese steakhouse on the Canyons side of Park City! TJ (GM) took good care of my large party along with an experienced waiter. The steak was prepared as expected, perfect. They also made an accommodation to serve sushi to the Apres restaurant by request. Overall 10/10."

"We had the Christmas Eve special prix-fixe (not regular menu items), and it was exceptional. Every element of every dish was intentional and flavorful. Their cocktails were also very well done and the bartenders were great for conversation. Dress well when coming in!"

"It's a beautiful space with a fantastic vibe, but besides that it's very mediocre and over priced. My steak, sides and bernaise sauce all came out barely warm to room temp. I told them the bernaise sauce wasn't warm and they took it away only to come back and say it was actually warm and it was definitely not warm. The bernaise sauce also had zero flavor. Again, cool space but the food just isn't anything special. Will not come back."