PetSmart

"Today my family and I went to PetSmart to get a Pleco for our aquarium, and the lady that was helping us at first was so rude, I believe her name was Tanya. The way she talked and acted made it clear she had no interest in being helpful or respectful and just wanted us to leave. I understand asking some questions about our setup to make sure we'll provide a good home for any fish we get but no one wants to be treated like they're stupid and don't know what they're doing. And that's exactly how she made us feel, then there was another employee that took over to help us and she was awesome!! she helped educate us about what fish would be good in our aquarium and she didn't treat us like we were stupid, unfortunately I did not catch her name. I hope a manager see's this and talks to Tanya about how to treat people with kindness."

"Thank you so much to Aspen this morning! My mom and I drove an hour because they were the only ones online that said they had the tank we needed for a temporary enclosure for my injured hamster. When we got there unfortunately we didn't see any and she went to look in the back and at first didn't see anything. After looking at other stores and looking in the back again she miraculously found one and dug out of of a pallet! I appreciate her help so much"

"Clean friendly store. They do have a verity of dog & cat foods to match all your pets needs. Staff is really knowledgeable and help you find the best food if you don’t know what you should get. Plenty of toy’s available too. I like that they started to being gig camping gear as well now."

"This pet smart location clearly does not know how to care for their cats. As a owner of two cats, I have multiple concerns. To start off with, the cats are filthy and aren’t given the proper hygiene. One of the cats had crusties all over its eyes, and another had filthy paws and unclean fur. Not to mention their cages aren’t very clean. Another one of my concerns for the cats is their health. Some of the cats didn’t look very healthy. Some of the cats are extremely skinny and don’t seem to be receiving the proper nutrients they need. They seem to be suffering mentally and physically. Another one of my issues is their lack of space and ability to get exercise. The cats seem to be kept in their small cages without being let out to get fresh air or stretch their legs. This is especially concerning to me, because in some of the cages their are multiple cats without enough space to be satisfied. To conclude, this pet smart location is not a good place for these cats to live. If I could, I would rescue all of them and bring them into better homes. I understand that pet smart rescues the cats from the streets and animal shelters, but maybe the treatment is worse at pet smart. I am just asking for this message to reach people, who want to make a change and give these cute little cats good homes."