Candlewood Suites Tulsa Hills - Jenks, an IHG Hotel 219 South Gateway Place, Jenks, OK 74037

"What I appreciated: comfortable mattress, soft sheets and specifically a fitted bottom sheet, window that opened to allow for fresh air, bathroom drawer and ample counter space, step in shower with sliding doors, wonderful shower head (my husband said the best water pressure he’s ever had in a hotel shower), real refrigerator and nice mini kitchen, no noise at all from other rooms or hallway. Additionally, the staff was friendly and helpful. My only criticism was that there wasn’t a great place to walk my dog. Very little lawn. The whole area is still being developed around the hotel, so it will only get better."

"Business trips stayed here for weeks, overall a good hotel, a few cons are there is only 1 elevator. I noticed one thing that could cause a problem would be no handicap rooms on the first floor at all and if the elevator were to not work it could cause a problem. Staff at the front desk are very good and nice. Only problem with check in is make sure the room is under your name or you will not be able to get checked in. Super clean and nice rooms with half kitchens."

"Avoid this place at all costs. I made a points reservation for my wifes grandparents who were displaced temporarily and had their names on the reservation only to have the front desk person tell them a secondary guest can't check into the room. They canceled my points reservation, which forced them to use their credit card, which we were trying to avoid in the first place. Miserable policy, miserable owners dictating that policy. I will definitely black list this hotel from my company and my personal business dealings. What a terrible thing to do to a displaced elderly couple, you should be ashamed. Your comment about following the rules does not apply. Apparently you don't even know it's up to the franchise owner to decide who may check into a points reserved room. Maybe you should make this public knowledge so when I make a reservation online, we aren't baited and switched to pay close to $200 per night!!!! Never staying here again"

"This is a brand new hotel that’s not completed. There is one elevator for the whole entire place. The layout of this hotel is bad. It was quite a distance from the elevator to our actual room. The hotel was clean, but it should be clean. As soon as we got there, we asked for a luggage cart. The only luggage cart available had two flat tires. No joke they were literally slit wide open. The lady at the front desk eventually got one that worked better. But the tires were low on that one. We got a suite with two queen size beds. It had a small kitchen, which was not supplied very well. There was one spoon and two forks. The beds were comfortable. The shower was also designed badly. There was nowhere to put your stuff. No shelf, nothing inside the shower. And I wasn’t about to put my stuff on the shower floor. We asked the housekeeper to supply us with fresh towels every day and she did she was wonderful. This was also not a very quiet hotel. Well into the night, there was people running in the halls and banging. Which made it really hard to sleep."