Ada Jones: Allstate Insurance

"This agency has terrible customer service! Anytime I call most of the time they put me into the 800 number. But I am tired of the 800 number telling me one thing and this agency telling me another. I feel because this is a national company. Nobody takes accountability. The national number blames the agent. The agent blames the national number. Meanwhile, I have been almost double charged for my insurance this month and was told that I could not have a refund, but it would be on my next month's bill as a credit. That almost overdrew my account!!! And I had a grandchild 2 days ago and my other daughter is getting married in 2 weeks. So now I have about $250 tied up in AllState that I cannot use. I was told that she would be emailing me some documentation yesterday, that documentation never came. I called back today and she's out of the office for 2 weeks! Are you kidding me??!! By the time she gets back, my daughter's wedding will be over. And as soon as that wedding is over I will be finding new insurance. But this isn't the first time we had issues. We had 2 catastrophic events that caused damage to our home and totaled all three cars within 6 months ....two different terrible storms. We had a tree sitting on our house for almost 6 months because we could not get All State to pay it!!! It was our neighbor's tree, the limb on our house was over a foot in diameter. Allstate did not care that every time the wind blew it was eroding our roof and our siding!!! I called Ada for help and she said "I need to call the insurance adjuster." I said "why can't you call the insurance adjuster and try to find out some information." She called about 4 days later. I found out that they told her the exact same thing, so she got no new information. THE ONLY THING THIS AGENCY DOES IS TAKE YOUR MONEY. They have never actively done anything for me. It has always been the national number so I am pulling my insurance!!! You will no longer get my money Ada. Upon renewal....I'm out. And thank you for your concern about my family events that are going on right now and I absolutely am being sarcastic when I say that."

"Don't love insurance prices, but they don't set prices. Good people."

", Ada and her staff are really great and I enjoy working with them and they have been very nice and patient and explain things to me so yes I would recommend Allstate with Ada Jones"

"I've never had any issues and the price is good. They helped me seamlessly remove my old car and add my son's car to my policy and even delayed charging my account until payday when I requested it. I appreciated that very much."

"Brittany B. with Ada Jones: Allstate Insurance is awesome! She followed up with me, she text me since that is easier for me than a phone call, she answered every question I had, and I did have a lot! : ) Awesome place!"