CommunityMed Family Urgent Care Wichita Falls

"I can't say enough good about the place. The lady in the front office was so helpful. The nurse was outstanding and the doctor was top notch. I will definitely take my family there again"

"This office was recommended in responses to a recommendation request on FB for urgent care for a pulled muscle in my shoulder/back. Loved being able to schedule my visit on their website quickly, same day, within 2 hours. Checked in from parking lot, brought in at scheduled time. Clean friendly office. Thorough exam, given time for questions, and after care plan given. Felt like the practioner actually cared. Prescription submitted quickly. Very thorough patient clinical summary of my visit, including vitals, given at checkout. Will use again!"

"Extremely disappointed and beyond frustrated with Community Med. I have gone here and brought my kids here for a few years and honestly never had an issue. Until this past week. My 19 year old daughter (who is on my policy), went here while I was out of town and was told by them that she needed a referral to see them. I spoke with front desk and told them to verify with insurance because that wasn’t true, urgent care doesn’t require a referral nor do we have a copay for urgent care and that she could even verify my other daughters last visit a month ago because we are all on the same plan. Not to mention how many other times we’ve been there on the exact same plan. Later I found out they charged her $150 to be seen. After speaking with my insurance and verifying no referral is needed and that we have no copay for walk in clinics I have been calling for a week and the clinic still has yet to submit a claim and won’t refund my college daughter money that she DOES NOT OWE and shouldn’t have ever of been charged had the contacted her insurance like they should have in the first place. Now that they know they’ve done wrong they won’t answer my questions, I’ve asked to speak to a manager and was told she’d have to call me back. I’ve been transferred to billing department only to not have anyone answer and of course the message I left Thursday still hasn’t been returned. I guess my next step is to start filing complaints and making sure everyone knows not to go here. Edit*** it’s now been almost 4 weeks and there still has been no help with my issue. They said this morning they finally submitted the claim 4 days ago, but when I called BCBS they said that is not true that they still don’t have a claim for it. And they are not issuing her a refund until the claim is submitted and BCBS pays, so we are literally sitting her helpless with absolutely no help from community Med and lying on top Of that. I really was hopeful that they would actually address this situation. But I can’t even get a phone call back."

"I saw Claire and she was amazing and super sweet.! She was very emphatic to my situation and listened. She took great care of me and took my pain seriously.! I haven’t felt that comfortable with a Dr in so long."

"I went in directly after an unpleasant experience with an urgent care adjacent place and they were amazing. They understood my frustrations and were able to get me pretty much in and out. The people they have working there are lovely and listen to your concerns and take the steps they think is necessary to give you the care you need. Definitely a new go-to urgent care."