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Kell West Family Practice Clinic
4412 Kell West Boulevard, Wichita Falls, Texas 76309
About the Kell West Family Practice Clinic
Kell West Family Practice Clinic is a trusted healthcare institution located at 4412 Kell West Boulevard in Wichita Falls, Texas. Our dedicated team of medical professionals provides comprehensive family medicine services to patients of all ages. From routine check-ups to chronic disease management, we are committed to delivering high-quality care in a welcoming and comfortable environment. Schedule an appointment with us today and experience the compassionate and personalized healthcare that sets Kell West Family Practice Clinic apart.
4412 Kell W Blvd, Wichita Falls, TX 76309, United States
Opening hours of Kell West Family Practice Clinic
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of Kell West Family Practice Clinic
"I checked in at 745 am my fasting labs were scheduled at 8:05. Dozen patients came and went before I did, only way I was seen was because I inquired to a lab tech coming to get patients at 8:15 am. I called last week to reschedule to due illness, inquired if I was doing Boston Heart was told NO so I didnt have to reschedule my next appointment for results, guess what I had boston heart today. The person that checked me in all they were concerned about but a balance from a year ago that was NEVER mentioned till now, and damn paperwork. Was never asked if I was fasting or anything. This clinic has gone down hill horribly since I started seeing Dr. Mosaint....lets see when was the last time I actually saw my doctor on my appointments, over a year ago. His PA is rude and condescending to the patients. I want my insurance and myself to pay for actually my doctor!!! I will be looking for another doctor!!"
"We have lived here several years and never established a PCP bc we are so rarely sick. We've always gone to kell west urgent care, and we've always seen PAs. Vu has always been great: listens, respectful, honest, and direct, takes history in to account when prescribing. Ackley though... after my second run in, I can honestly suggest you avoid. My first encounter she immediately walked into the room telling me I had mono and not strep and I disagreed and asked for a strep test. She noticed she had me on edge and asked why, so I told her I had not appreciated how she came in and was so condescending and rude. She shrugged and replied, "that's your opinion." I told her respectfully, as I also work in healthcare, I know that her lack of intro, lack of listening and lack of respect, then dismissal instead of apology when a patient told her she was being rude, all out her in the wrong. There was supposed to be a note in my chart for her not to see me again, yet here I am a year later and she walks in. I let it go bc I didn't know if there was anyone else and maybe she'd be better. No such luck. She was more pleasant and professional, but never completed a conversation, kept leaving the room saying "I'm just ms. Popular!" Then never returned, but her nurse who made it clear from the moment I arrived that she is new and doesn't know what she's supposed to do came in and took me to the lab. The lab technician barely said a word to me, except to ask if I'd done anything with the nurse already and I said no. She then said sit down and gave no warnings before sticking with needles, no explanation of what she was drawing for or testing and when asked, said ask your provider. I was given a prescription for an antibiotic and sent on my way. Start to finish not great, but not super awful either. Awful started two days later when nurse called to report on labs and couldn't answer any questions. She then said "oh and you have x diagnosis from family history too and you are not pregnant." She was frustrated with me for having her spell this random dx then my confusion over not having any family history and why would they say such a thing. Should ackley have discussed something like that with me while I was there? She had to leave a message with the provider bc she didn't know. Two days later a different nurse called to tell me my culture came back negative for strep. So I asked should I stop taking antibiotic bc I don't actually have strep. What else would make the rapid positive but culture negative? Is this an appropriate tx? Again, I'll leave a msg for your provider. So I said while you are at it, please have her remove this random dx from My chart bc it does not fit my symptoms now that I've researched it. This nurse called back quickly to tell me ackley said get a biopsy and no removal of dx, but no answer to the antibiotic. I said please put me in touch with her supervising physician or someone who can answer questions professionally bc the nurses haven't been able to and Ackley is being rude again, and I've paid you close to $400 for incorrect dx and tx and no answers this far. No answer now for two weeks to include a call to admin to file a complaint and get a response last week. I have since established a PCP at united regional physician group on Barnett. Kell never offered or asked us if we would like a PCP with them. My new PCP listened, asked great questions, took a holistic approach, and has referred me to an ENT for allergic responses based on his experience in an allergy clinic in Oklahoma. URHS requires an intro, explanation, duration of services, etc from every provider, every time and I definitely experienced that from the desk on back. They also have an urgent care of their own, which I did not know prior, and we will definitely not be using Kell any more. From the desk on back, I was not greeted, not told what was goin on, and afterwards, was blown off from nurses to Ackley, her supervisor and administration."
"I love this facility......unbelievably fast, clean, professional and friendly. My only negative observation is, if your insurance has changed at the beginning of the new year, you BETTER ask VERY detailed questions before going. What used to be a $20 copay for a sniffles visit was billed to the tune of around $235, even after I called, provided every detail about my new insurance, (still BCBS, as it was before, just different employer plan), and was assured my copay would remain the same. VERIFY!!"
"Best clinic in town!!! Not only do they have walk-in appointments available for anyone, but they are fast! Time spent there is minutes compared to others, which is usually hours. And all of the staff is so awesome; from reception to nurses to doctors. Highly recommend!"
"Had to change doctors because I recently moved here and have heart problems so they had me see a P.A. that tried to change my medications I have been on for years because she didn't think I should be on them after knowing me a whole 45 seconds. It took me a long time to figure out what works and I do not want to go through that again. I will just drive to OKC to continue seeing my old doctor. Very disappointed. I recommend going anywhere but here."
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