lululemon

"Had a great experience! Returned a pair of joggers and was my first time asking about the “defect promise” no questions asked! I mainly shop online but made the experience instore delightful thank you kind sir."

"Great quality of athleisure wear. I'd rather spend the extra money here once and know I don't need to replace it for a year or 2. It will go out of style before the quality gives up. The store is always clean and someone is always nearby to assist with items not available in store."

"This is one of the best locations I have been to. I have worked at 2 locations in Florida where I live and this store operates exactly how it should. The comments that mention having to wait as a reason why they they left a poor review need to understand we wait almost everywhere we go. The staff here worked so quickly with returns and exchanges to keep the line going. People love lululemon so it’s not surprising to see lines. Guests have the option of scheduling an appointment either online or through the app if you are concerned about waiting. This store went above and beyond with customer service and did not give me a hard time with an exchange."

"I came in with my boyfriend today to do a simple exchange and every single employee was rude. In addition, it took us over 30 minutes to get someone to help us. The girl at the counter was extremely rude and unhelpful. She basically told us to go find the manger and that she couldn’t help us. Manger refused to acknowledge us and continued helping other people who were there way after us. Customer service is a 0. The manger was rude and refused to explain the policy to my boyfriend after he politely asked for it to be explained. What their website says and what the employees say are very contradictory. You would think for a company who charges so much they would have exceptional customer service. But it seems that they only want to hire bitter people who judge others based on appearance. Also some of the employees look like they just rolled out of bed…"