Chipotle Mexican Grill 1623 East 15th Street, Tulsa, OK 74120

"Service has gotten progressively worse for years and over the last year the restaurant is frequently out of basic ingredients like rice and guac. You have to psych yourself out to even go in and order. Really sad to see the downfall of what has been a go to for years."

"I have a food allergy(alpha gal) they were very accommodating. Cooked my chicken in tinfoil, cleaned everything and used clean utensils and gloves. Very friendly and helpful!"

"Terrible customer service!! Placed a catering order with Chipotle two weeks before our event. Requested an 11:30 delivery. Food arrived at 10:30 -- the store used Door Dash to deliver our order -- since delivery was not made by a store represenatitve, I wasn't able to inquire/give feedback on the hour-early delivery. Decided to leave everything boxed in hopes that it wouldn't be too cold by 11:30. When we started to unload everything at 11:30, we found that we were missing items. When I called to report the issue, I was transferred several times and ultimately ended up with their "Feeback Line." I explained the issue and was told that they would call the store and initiate a correction/have someone dispatched to deliver the missing items. Sat on hold for about 5 min -- mind you, it's time for food to be served to our guests, and between transfers and holds, I'm 15 minutes into this effort -- customer service rep comes back on the line and says she has the store manager on the other line and they insist they packed everything. I'm not sure what to say to this as I'm missing key items from the order, and I've already explained this. So, I repeat myself. CSR asks me to hold again while she goes back to the manager. I wait 8 more minutes on hold and finally hang up. I then called Mexicali Border Cafe (only about a 2 min drive from our office), explain my issue and ask if they can sell me some tortillas. Manager says no problem, I'll have them ready for you in 10 min. I drive over, he gives me a stack of tortillas -- at NO CHARGE. MEXICALI BORDER CAFE FOR THE WIN! You might consider ordering from them before you place an order with Chipotle, -- we sure will!"

"I love chipotle! Best vegan option around although, it’s frustrating and hard to trust them when stuff like this happens. I ordered a veggie burrito and steak was in my burrito. Good thing I was paying attention otherwise I would’ve just swallowed it."

"I definitely commend the staff here for being patient with us. We came here after a wrestling competition and our whole team walked in to order (around 20 kids). They served all of us quickly and the food was great. My burrito tasted amazing and was loaded. This location is great!"